Sheraton Philadelphia Center City, Philadelphia, Service

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Rank

46th

Out of 177

Sheraton Philadelphia Center City	Average Daily Rate: NA Check Rates

Hotel Class:

17TH AND RACE STREETS

Philadelphia, 19103 View map

3-Star Hotel Rank: 26 of 57
Average review rating: 3.67

OpinionWell Value Index: NA

Traveler reviews analyzed: MyTravelGuide (712) , Travelocity (21) , TripAdvisor (355) , YahooTravel (30)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (22) bathroom (50) bed (70) bill (8) breakfast (55) charge (15) check in (55) check out (11) closet (7) complimentary (7) concierge (34) cost (18) deal (19) dinner (11) downtown (25) fee (7) fitness center (7) food (30) front desk (56) gym (15) hotel (436) housekeeping (22) lobby (50) location (107) lunch (6) manager (17) money (15) parking (78) pillow (7) pool (45) price (36) rate (44) recommend (31) restaurant (69) room (441) room service (25) service (58) sheets (14) shower (21) shuttle (8) staff (111) street (45) to park (7) towel (38) valet parking (6) value (13) view (60) walk (43) wireless (16)

Service

Appears in 58 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
clean (7) complain (6) customer (12) excellent (5) friendly (6) good (16) great (9) hotel (24) kid (3) lacking (4) location (5) nice (4) slow (4) staff (5) useful (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. the room was nice, the service was very good, the location was very good.

"good hotel in good place " Read full review on TripAdvisor 3/5/2011 Vote

2. Our experience with the hotel rooms and service was good.

"The hotel rooms, installations, and service was good but due to the ILMUNC conference, the elevator access was limited to such a " Read full review on TripAdvisor 2/19/2011 Vote

3. Always like to be surprised by great service and in what amounts to a very average hotel, five star attitude and service came through during our business meetings here.

"Concierge Delivers at Sheraton " Read full review on TripAdvisor 1/14/2011 Vote

4. All that being said, we did experience some great customer service.

Read full review on TripAdvisor 12/8/2010 Vote

5. The service I received from the management was simply outstanding.

"EXCELLENT HOTEL MANAGEMENT " Read full review on TripAdvisor 10/27/2010 Vote

6. I appreciate their sincerity to provide best customer service possible in this difficult time, cleanness, room service and house keeping.

"EXCELLENT HOTEL MANAGEMENT " Read full review on TripAdvisor 10/27/2010 Vote

7. this guy is nothing short of amazing!he alone is the standard for service and excellence.

"Everybody Calm Down - The Service can be amazing! " Read full review on TripAdvisor 10/20/2010 Vote

8. My parents and the kids all agreed that this was one of the best hotels we have ever stayed in the customer service level was outstanding.

"We have never received better service! " Read full review on TripAdvisor 8/25/2010 Vote

9. Friendly service, clean rooms, good brunch.

"Fantastic Service and Fantastic View " Read full review on TripAdvisor 8/20/2010 Vote

10. It was clear that the hotel was happy to have the convention business and they provided some snacks upon arrival and departure, which was a nice touch, but overall the hotel lacks the sophistication, elegance, and service which I have come to expect from other chains.

"Mediocre hotel " Read full review on TripAdvisor 8/12/2010 Vote