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Rank
46th
Out of 177

Sheraton Philadelphia Center City

Average Daily Rate: NA  
 
Hotel Class:
17TH AND RACE STREETS
Philadelphia, 19103 View map  
3-Star Hotel Rank: 26 of 57
Average review rating: 3.67
OpinionWell Value Index: NA
Traveler reviews analyzed: MyTravelGuide (712) , Travelocity (21) , TripAdvisor (355) , YahooTravel (30)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 17 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
clean (3)   complimentary (2)   generous (2)   guest (3)   hotel (5)   lounge (2)   management (17)    
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1. Front desk manager was especially helpful in meeting our requests as Starwood Preferred Guests, and he made us feel valued and appreciated as customers.
"great value in excellent location " Read full review on TripAdvisor   1/17/2011 Vote      
2. The manager always asked us during our stay about anything else they could do to make our stay better.
"EXCELLENT HOTEL MANAGEMENT " Read full review on TripAdvisor   10/27/2010 Vote      
3. The manager sent a cleaning staff up to clean it but it still was not clean by any stretch of the imagination.
"Dirty rooms and horrible elevator " Read full review on TripAdvisor   3/20/2008 Vote      
4. Hotel clerk & on-site manager stated that honoring their guaranteed reservation is against their policy, due to his age.
"Room available, but guaranteed reservation denied " Read full review on TripAdvisor   11/26/2010 Vote      
5. The General Manager personally called me next time.
"EXCELLENT HOTEL MANAGEMENT " Read full review on TripAdvisor   10/27/2010 Vote      
6. A positive note, I did call and after several phone calls the manager decided to give me a full refund.
"WORST STAY IN PHILADELPHIA EVER! NOT A 3 1/2 STAR HOTEL!!!!!!! " Read full review on TripAdvisor   10/13/2010 Vote      
7. Basically, here is my letter to the manager of the hotel:PAUL SCHWARZ,GENERAL MANAGERSHERATON PHILADELPHIA CITY CENTER HOTEL17th & Race StreetPhiladelphia, PA 19103July 14th, 2009Dear Mr.
"Terrible Experience " Read full review on TripAdvisor   7/15/2009 Vote      
8. However, that was only after the bride's aunt had it out with the hotel's managers.
"Extremely poor customer service " Read full review on TripAdvisor   7/1/2009 Vote      
9. Upon checkin at 2 p.m. which was an hour early we were told that there were no king beds available and I guess I seemed dismayed because then (who I assume was by the manager nearby) we were given a complimentary upgrade to a Starwood Preferred Guest Room - which was great with its coffee maker and complimentary water.
"Great Hotel! " Read full review on TripAdvisor   9/2/2008 Vote      
10. REFUSED to get the manager.
"Watch you credit card!!! " Read full review on YahooTravel   8/15/2008 Vote      
   
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