Hilton Washington Dc, Washington DC, Front Desk

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Rank

13th

Out of 279

Hilton Washington Dc	Average Price: $289 Check Rates

Hotel Class:

815 14th Street NorthWest

Washington DC, 20005 View map

3-Star Hotel Rank: 8 of 58
Average review rating: 3.94

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (97) , Travelocity (36) , TripAdvisor (498) , YahooTravel (73)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (23) bar (73) bathroom (43) bed (118) breakfast (237) charge (31) check in (55) check out (11) checkout (12) complimentary (23) concierge (44) cost (32) deal (26) dinner (47) downtown (70) fee (12) fitness center (9) food (92) front desk (101) gym (12) hotel (951) housekeeping (26) lobby (79) location (387) lunch (10) manager (30) money (23) neighborhood (9) parking (104) pillow (27) pool (90) price (114) rate (67) recommend (70) restaurant (239) room (786) room service (21) service (152) sheets (10) shower (20) staff (393) street (258) suite (18) towel (23) valet (43) valet parking (27) value (32) view (51) walk (142) wireless (45)

Front desk

Appears in 101 comments.

79% wrote positive comments about front desk

The following words were used in comments with Front desk:
comfortable (4) concierge (7) customer (4) desk (104) friendly (10) good (5) great (7) helpful (25) hotel (7) housekeeping (9) liked (6) nice (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk was very helpful and the waitstaff were also helpful.

"Close to White House " Read full review on TripAdvisor 5/6/2012 Vote

2. THe front desk thorughout were excellent, gaiving us a 3 pm checkin and 2pm checkout.

"they try really hard to please, and location! " Read full review on TripAdvisor 4/14/2012 Vote

3. Most of the front desk staff were very very good however.

"was nowhere near as good as it should have been. " Read full review on TripAdvisor 4/13/2012 Vote

4. Front desk staff was helpful when I had a few questions, but not quite as effusively so as I've found at other Hilton and Hyatt properties, for example.

"Good location, convenient to Metro, bright + airy rooms " Read full review on TripAdvisor 4/12/2012 Vote

5. Well located, helpful front desk that enabled a way early check in without any hassle.

"Well worth it! " Read full review on TripAdvisor 3/30/2012 Vote

6. The front desk staff and valets are REALLY friendly and helpful.

"Great Location and Value " Read full review on TripAdvisor 2/8/2012 Vote

7. It is obvious that the staff enjoys working there -- from Eddie at the front desk (warm, genuine, funny, attentive and couldn't do enough for us); to Karima the concierge, who directed us to great concerts, shows and attractions (with half price tickets!); to sweet Jose' in the restaurant (also couldn't do enough for us); and the GM,George Hummel, whose radar was always alert for someone needing help, directions, fresh coffee or anything.

"Our New Home in DC " Read full review on TripAdvisor 1/30/2012 Vote

8. Nice location, very friendly and efficient staff (especially front desk, doorman), nice bar and restaurant, clean and comfortable rooms.

"Solid, friendly, convenient DC hotel " Read full review on TripAdvisor 1/28/2012 Vote

9. The front desk were generally helpful and we liked many of the extra touches, such as putting out tea, coffee and cookies at night and offering wireless for free.

"Good value, close to centre, comfortable. " Read full review on TripAdvisor 12/3/2011 Vote

10. Anytime I encountered the staff (elevator/hallway) they said hello and were very polite and the front desk was helpful with dinner selections/directions.

"great hotel " Read full review on TripAdvisor 11/22/2011 Vote