Pointe Hilton Tapatio Cliffs Resort, Phoenix, Front Desk

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Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (46) balcony (84) bar (108) bath (23) bathroom (72) bed (107) bill (22) breakfast (126) cabana (30) charge (46) check in (116) check out (24) concierge (47) cost (38) deal (34) dinner (84) fee (28) fitness center (22) food (224) front desk (126) gym (23) hot tub (25) hotel (578) housekeeping (30) lobby (70) location (173) lunch (30) manager (34) money (36) parking (205) pool (712) price (114) rate (62) recommend (84) restaurant (330) room (1175) room service (51) service (250) shower (43) shuttle (71) spa (53) staff (390) street (37) suite (308) to park (26) towel (32) value (47) view (302) walk (96) wireless (24)

Front desk

Appears in 126 comments.

71% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (17) great (6) helpful (19) hotel (9) management (9) nice (6) night (6)

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1. When we arrived we were greeted by an employee at the front desk who was very friendly and was wearing a training badge but I did not see anyone who was helping him train.

"Not worth the hype " Read full review on TripAdvisor 5/6/2012 Vote

2. Front desk staff was also pleasant.

"Has potential but.... " Read full review on TripAdvisor 4/12/2012 Vote

3. Regardless of where on the property we were the service was excellent from the front desk, wait staff, pool workers, van drivers, ect.

"Great customer service " Read full review on TripAdvisor 3/19/2012 Vote

4. Everyone was great besides one young lady at the Front Desk.

"Fun Family Resort... Horrible Front Desk Experience " Read full review on TripAdvisor 3/12/2012 Vote

5. For a recent work conference, Helen at the front desk, was most accommodating and helpful in moving me to a new room, after the room in the hills was most challenging for me after a recent surgery.

"Great Staff - Front Desk " Read full review on TripAdvisor 2/4/2012 Vote

6. Hotel staff were great, front desk especially helpful.

"Enjoyable Stay " Read full review on TripAdvisor 10/6/2011 Vote

7. Everyone from the van drivers to the concierge to the front desk were so friendly and helpful.

"Very nice hotel, excellent staff " Read full review on TripAdvisor 8/3/2011 Vote

8. Second, the front desk manager and staff are true professionals.

"Vermin, roaches, bugs in bed, unwashed bed linens, filthy baths and floors " Read full review on TripAdvisor 5/10/2011 Vote

9. Once we arrived at the property we were greeted at the front desk by friendly, helpful agents.

"Good Value, Great Location, Friendly Service " Read full review on TripAdvisor 5/9/2011 Vote

10. that evening, when we were geting into bed, my 19 year old daughter showed me here stomach and shoulder which were lined with small bites that looked and felt like bedbug bites!we called the front desk and they sent security up right away, they stripped our beds and looked for bugs which they couldnt see.

"somewhat disappointed " Read full review on TripAdvisor 3/28/2011 Vote