Pointe Hilton Tapatio Cliffs Resort, Phoenix, Housekeeping

OpinionWell's Blog

Home » United States » Arizona » Phoenix Destinations » Phoenix Hotels » Pointe Hilton Tapatio Cliffs Resort

OpinionWell
Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (46) balcony (84) bar (108) bath (23) bathroom (72) bed (107) bill (22) breakfast (126) cabana (30) charge (46) check in (116) check out (24) concierge (47) cost (38) deal (34) dinner (84) fee (28) fitness center (22) food (224) front desk (126) gym (23) hot tub (25) hotel (578) housekeeping (30) lobby (70) location (173) lunch (30) manager (34) money (36) parking (205) pool (712) price (114) rate (62) recommend (84) restaurant (330) room (1175) room service (51) service (250) shower (43) shuttle (71) spa (53) staff (390) street (37) suite (308) to park (26) towel (32) value (47) view (302) walk (96) wireless (24)

Housekeeping

Appears in 30 comments.

87% wrote positive comments about housekeeping

The following words were used in comments with Housekeeping:
clean (6) desk (2) exceptional (2) good (4) great (4) helpful (2) high (2) need (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. He called the housekeeping supervisor directly and we were given a $25 credit on our account and also a voucher for two free bottles of water from the gift shop.

"Not worth the hype " Read full review on TripAdvisor 5/6/2012 Vote

2. After we showered , we called housekeeping to get the room cleaned.

"Has potential but.... " Read full review on TripAdvisor 4/12/2012 Vote

3. Housekeeping helped us find the gym by basically walking us there and the Bellman/ Valet man from Minnesota was extremely friendly and patient with our endless amount of luggage.

"Fun Family Resort... Horrible Front Desk Experience " Read full review on TripAdvisor 3/12/2012 Vote

4. The housekeeping staff keep a very clean resort.

"Great Resort with Fantastic Staff!! " Read full review on TripAdvisor 9/6/2011 Vote

5. i talked with the front desk (thanks Helen!), and housekeeping put in a board which helped tremendously.

"Fantastic Stay - very accommodating staff " Read full review on TripAdvisor 9/4/2011 Vote

6. On day one our housekeeping was great, day two left quite a bit to be desired.

"nice place... needs work " Read full review on TripAdvisor 2/18/2011 Vote

7. Wait staff great, housekeeping great, maintenance crew even said high while they were working on something and we walked by.

"Dream Vacation " Read full review on TripAdvisor 4/5/2010 Vote

8. Housekeeping was very good and always discreet.

"Lovely Property " Read full review on TripAdvisor 2/22/2009 Vote

9. I had a problem with my in-room coffee maker and literally seconds after I hung up with housekeeping, a new one was brought to me by a smiling staff member.

"Fantastic! " Read full review on TripAdvisor 2/12/2009 Vote

10. The staff was spotty in their professionalism (our promised "early" check-in caused us a wait of 5 1/2 hours, and the "early" was just 20 minutes before 4 pm) (wait staff in Point In Tyme was rude and obtuse to our requests) (housekeeping requests were handled promptly EXCEPTING the day our room never got cleaned in our absence and no one would come after our 8 pm return).

"The rumors are true... " Read full review on Travelocity 7/1/2008 Vote