Pointe Hilton Tapatio Cliffs Resort, Phoenix, Service

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Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (46) balcony (84) bar (108) bath (23) bathroom (72) bed (107) bill (22) breakfast (126) cabana (30) charge (46) check in (116) check out (24) concierge (47) cost (38) deal (34) dinner (84) fee (28) fitness center (22) food (224) front desk (126) gym (23) hot tub (25) hotel (578) housekeeping (30) lobby (70) location (173) lunch (30) manager (34) money (36) parking (205) pool (712) price (114) rate (62) recommend (84) restaurant (330) room (1175) room service (51) service (250) shower (43) shuttle (71) spa (53) staff (390) street (37) suite (308) to park (26) towel (32) value (47) view (302) walk (96) wireless (24)

Service

Appears in 250 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
excellent (32) expectation (11) food (30) friendly (16) good (20) great (28) hotel (22) internet (13) nice (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The bar area at The Falls pool serves tasty frozen smoothies, fries and mixed drinks with friendly service.

"Beautiful pools and rooms! " Read full review on TripAdvisor 5/13/2012 Vote

2. But the main reason I will come back and send my clients there is the great customer service of the staff.

"Great Staff and Resort " Read full review on TripAdvisor 4/25/2012 Vote

3. The room was predictable (we had a two-queen suite) and the service was friendly.

"Family-friendly and relaxing " Read full review on TripAdvisor 4/15/2012 Vote

4. The service staff was one of the best I've seen as I've traveled across the country.

"Away from it all, but close enough to everything " Read full review on TripAdvisor 3/31/2012 Vote

5. The resort is beautiful, pool area is very nice with good service.

"Would go back " Read full review on TripAdvisor 3/28/2012 Vote

6. Service was outstanding.

"Great Stay - Very Relaxing " Read full review on TripAdvisor 3/27/2012 Vote

7. Very comfortable large rooms, excellent service, beautiful grounds, wonderful pool seats all made a relaxing time.

"Great Desert Stay " Read full review on TripAdvisor 3/21/2012 Vote

8. Regardless of where on the property we were the service was excellent from the front desk, wait staff, pool workers, van drivers, ect.

"Great customer service " Read full review on TripAdvisor 3/19/2012 Vote

9. This resort's service was outstanding.

"Getting to the Point on the Pointe " Read full review on TripAdvisor 3/17/2012 Vote

10. Much better guest service.

"Fun Family Resort... Horrible Front Desk Experience " Read full review on TripAdvisor 3/12/2012 Vote