Pointe Hilton Tapatio Cliffs Resort, Phoenix, Concierge

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OpinionWell
Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (46) balcony (84) bar (108) bath (23) bathroom (72) bed (107) bill (22) breakfast (126) cabana (30) charge (46) check in (116) check out (24) concierge (47) cost (38) deal (34) dinner (84) fee (28) fitness center (22) food (224) front desk (126) gym (23) hot tub (25) hotel (578) housekeeping (30) lobby (70) location (173) lunch (30) manager (34) money (36) parking (205) pool (712) price (114) rate (62) recommend (84) restaurant (330) room (1175) room service (51) service (250) shower (43) shuttle (71) spa (53) staff (390) street (37) suite (308) to park (26) towel (32) value (47) view (302) walk (96) wireless (24)

Concierge

Appears in 47 comments.

88% wrote positive comments about concierge

The following words were used in comments with Concierge:
complimentary (2) courteous (2) desk (11) excellent (2) fabulous (3) friendly (6) helpful (19) need (4) pool (4) recommend (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff were all very attentive, particularly the concierge, who cheerfully provided pre-printed directions to all the sights we were interested in visiting.

"Super stay! " Read full review on TripAdvisor 4/21/2012 Vote

2. The concierge was smiles the whole time while helping the clueless.

"Nice place for Spring Training " Read full review on TripAdvisor 4/14/2012 Vote

3. Been to plenty of hotels were the concierge was a stiff shirt who acted too busy to help.

"Nice place for Spring Training " Read full review on TripAdvisor 4/14/2012 Vote

4. The staff is helpful, friendly, courteous and the concierge helped us plan our daily adventures successfully.

"Tapatio Cliffs was an excellent choice! " Read full review on TripAdvisor 3/14/2012 Vote

5. The concierge helped us find everything we needed it.

"Fun Family Resort... Horrible Front Desk Experience " Read full review on TripAdvisor 3/12/2012 Vote

6. The concierge was helpful in providing directions -- and a complimentary bottle of water.

"Great service in a beautiful setting " Read full review on TripAdvisor 12/27/2011 Vote

7. Anna and Karen, the Concierges were so helpful with directions and tips.

"Fabulous Hotel " Read full review on TripAdvisor 11/9/2011 Vote

8. Concierge staff were the best.

""A Different Pointe of View" " Read full review on TripAdvisor 11/1/2011 Vote

9. Everyone from the van drivers to the concierge to the front desk were so friendly and helpful.

"Very nice hotel, excellent staff " Read full review on TripAdvisor 8/3/2011 Vote

10. Brandon Drusch, the manager, and Marion McKenna, the concierge, were off-the-charts professional and helpful.

"Unique setting, great hotel, great people & service! " Read full review on TripAdvisor 5/22/2011 Vote