Pointe Hilton Tapatio Cliffs Resort, Phoenix, Staff

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Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (46) balcony (84) bar (108) bath (23) bathroom (72) bed (107) bill (22) breakfast (126) cabana (30) charge (46) check in (116) check out (24) concierge (47) cost (38) deal (34) dinner (84) fee (28) fitness center (22) food (224) front desk (126) gym (23) hot tub (25) hotel (578) housekeeping (30) lobby (70) location (173) lunch (30) manager (34) money (36) parking (205) pool (712) price (114) rate (62) recommend (84) restaurant (330) room (1175) room service (51) service (250) shower (43) shuttle (71) spa (53) staff (390) street (37) suite (308) to park (26) towel (32) value (47) view (302) walk (96) wireless (24)

Staff Traveler Insight - Friendly Staff

Appears in 390 comments.

93% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (18) clean (26) desk (30) excellent (19) food (30) friendly (113) good (21) great (51) helpful (95) hotel (41) management (16) need (18) nice (30)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We were upset that someone else's choice not to leave their room effected our vacation but the staff was helpful with us.

"Not worth the hype " Read full review on TripAdvisor 5/6/2012 Vote

2. The grounds are very well kept and the staff is vert attentive.

"First Anniversary " Read full review on TripAdvisor 5/6/2012 Vote

3. From the first phone call to the last day of our stay, each staff member was exceptional.

"Great Staff and Resort " Read full review on TripAdvisor 4/25/2012 Vote

4. But the main reason I will come back and send my clients there is the great customer service of the staff.

"Great Staff and Resort " Read full review on TripAdvisor 4/25/2012 Vote

5. The scenery was amazing, the staff was excellent and the price of food was reasonable.

"Can't say enough good things..... " Read full review on TripAdvisor 4/21/2012 Vote

6. The staff were all very attentive, particularly the concierge, who cheerfully provided pre-printed directions to all the sights we were interested in visiting.

"Super stay! " Read full review on TripAdvisor 4/21/2012 Vote

7. I want to especially offer kudos to members of the fantastic staff (and no, I'm not related to any of them) - Alexa at the front desk, Sammi at the Pointe in Tyme, Angela at the pool, and Chris and Aric at the Bell Desk.

"Spring Break 2012 " Read full review on TripAdvisor 4/18/2012 Vote

8. The staff were friendly and gave good directions to our room (the resort is big and it took a while to find reception).

"Mixed experience " Read full review on TripAdvisor 4/18/2012 Vote

9. Our waitress was lovely and very attentive but some of the other staff were less so.

"Mixed experience " Read full review on TripAdvisor 4/18/2012 Vote

10. The staff was extremely friendly.

"Great overall experience! " Read full review on TripAdvisor 4/14/2012 Vote