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Rank
6th
Out of 366

Pointe Hilton Tapatio Cliffs Resort

Average Price: $134  
 
Hotel Class:
11111 North 7th Street
Phoenix, 85020 View map  
4-Star Hotel Rank: 4 of 11
Average review rating: 3.97
OpinionWell Value Index: 8
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 34 comments. 
81% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (2)   hotel (6)   management (35)   problem (2)   professional (3)   responsive (2)   rude (2)   staff (7)   valet (2)    
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1. The front desk staff is very accomodating and eager to please its customers, especially Tony, the assistant manager who went out of his way to make our stay a pleasant, more enjoyable one.
"Everything you want and more at Tapatio Cliffs Resort! " Read full review on TripAdvisor   4/24/2012 Vote      
2. Second, the front desk manager and staff are true professionals.
"Vermin, roaches, bugs in bed, unwashed bed linens, filthy baths and floors " Read full review on TripAdvisor   5/10/2011 Vote      
3. Employees who pretend not to notice problems, or fail to report problems to managers, suggest corporate culture issues.
"Vermin, roaches, bugs in bed, unwashed bed linens, filthy baths and floors " Read full review on TripAdvisor   5/10/2011 Vote      
4. The night time assistant manager who checked us in was very friendly and after hearing it was our honeymoon, he upgraded our room for free to one with a fantastic view.
"The Perfect Honeymoon " Read full review on Expedia   9/18/2010 Vote      
5. Two of the Managers, Charles and Brandon, are the most professional and customer oriented managers I have ever met.
"My Home away from Home " Read full review on TripAdvisor   7/1/2010 Vote      
6. I have to hand it to the staff at this resort - they were all excellent (with the possible exception of the pool bar manager, but like I said, I'll give her the benefit of the doubt!).
"Nice place, but forget bringing kids in strollers. " Read full review on TripAdvisor   6/24/2010 Vote      
7. Friendly waiter and nice restaurant manager.
"Nice pools, BUT Rough, local crowd comes on the weekends & RUINS it for those paying to stay at the hotel " Read full review on TripAdvisor   5/17/2010 Vote      
8. Shawn Kozak the front desk manager was great.
"The Staff Made the Stay " Read full review on TripAdvisor   2/13/2010 Vote      
9. -The AC went out one day/night but the night manager was especially helpful in getting us a room for the evening in another part of the hotel with working AC and not having us move rooms entirely.
"Perfect Trip for Travel with Toddler & Grandparents " Read full review on TripAdvisor   10/4/2008 Vote      
10. We were now sitting in the lobby for another half hour when a manager came over and told us that the people in our room were not leaving (lots of different stories!) and so we couldn't have our room.
"Not worth the hype " Read full review on TripAdvisor   5/6/2012 Vote      
   
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