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OpinionWell
Rank
38th
Out of 427

w Hotel New Orleans

Average Price: $257  
 
Hotel Class:
333 Poydras Street
New Orleans, 70130 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 3.56
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (6) , Expedia (28) , MyTravelGuide (65) , Travelocity (2) , TripAdvisor (606) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Responsive
Appears in 23 comments. 
The following words were used in comments with Responsive:
bed (2)   courteous (2)   desk (2)   dirty (2)   expectation (2)   extra (2)   generous (2)   guest (3)   hotel (7)   management (4)   most (2)   not (3)   positive (2)   priority (2)   service (4)   staff (2)   trip (2)    
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1. The only positive things aside from location (if you consider a 10-15 min walk to the Quarter as a positive) is that the bellman who held our bags on day of checkout was friendly and accommodating, the cleaning person who provided extra soap on the first day was responsive to our request and the bed was comfy.
"Subpar W " Read full review on TripAdvisor   1/5/2012 Vote      
2. The hotel admitted responsibility (anywhere else you would just get a lame excuse), addressed the issue, and I was totally satisfied with how the situation was handled.
"By far the best place to stay in NOLA! " Read full review on TripAdvisor   8/13/2011 Vote      
3. I got a dismissive response from her.
"Not a very friendly place. Not worth the money. " Read full review on TripAdvisor   7/27/2011 Vote      
4. Hotel denied any responsibility but I had no bed bug issue at home, nor had i been traveling outside of that trip.
Read full review   7/5/2011 Vote      
5. When I got no response and still no starpoints, I e-mailed again.
"I regret coming back to this hotel. I should have known better. " Read full review on TripAdvisor   1/8/2011 Vote      
6. I fully expect that the General Manager or someone in her office will write some sort of standard response on here and that is their right.
"I regret coming back to this hotel. I should have known better. " Read full review on TripAdvisor   1/8/2011 Vote      
7. We had to wait almost an hour to get our car & when we raised an issue about it, we were met with very poor service & virtual non-responsiveness.
"Cool hotel, but not up to usual W standards " Read full review on TripAdvisor   12/15/2010 Vote      
8. The swift response I got from the hotel manager really shows that the hotel is going extra mile to please their most loyal guests.
"Great customer services... even before arrival " Read full review on TripAdvisor   5/18/2010 Vote      
9. When I wrote a letter to hotel, it took weeks for a response(why would I be surprised.
"I'd stay at the La Quinta across the street before I would stay here ever again! " Read full review on TripAdvisor   5/2/2010 Vote      
10. My husband and I travel quite frequently and always make it a priority to stay at Starwood Hotels, particularly the W-I had received an email Sunday morning asking how was our stay and responded with the below - I have just received the same request this morning so I am assuming my first response was not read, just adding insult.
"WOW- Woe is more like it " Read full review on TripAdvisor   12/30/2009 Vote      
   
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