Embassy Suites Cleveland, Cleveland, Responsive

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OpinionWell
Rank

4th

Out of 115

Embassy Suites Cleveland	Average Price: $158 Check Rates

Hotel Class:

1701 East 12th Street

Cleveland, 44114 View map

3-Star Hotel Rank: 4 of 22
Average review rating: 3.53

OpinionWell Value Index: 9

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (37) , MyTravelGuide (660) , Travelocity (8) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 6 comments.

The following words were used in comments with Responsive:
problem (2) room (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Serivce was good under the circumstances, but I am extremely dissatisfied with Hiton's response, or lack thereof, to my complaints about the security and the maintenance issues encountered.

"Avoid St Patrick's Day stays " Read full review on TripAdvisor 4/7/2012 Vote

2. Ask them who is responsible if there is a problem.

"Bed Bugs and Over a Month to Get Reimbursed for Luggage Replacement " Read full review on TripAdvisor 2/15/2012 Vote

3. It had been a month, and no response.

"Bed Bugs and Over a Month to Get Reimbursed for Luggage Replacement " Read full review on TripAdvisor 2/15/2012 Vote

4. I sent them my CC# (the same number that they immediately reimbursed for my room due to the problem), and absolutely no response or no reimbursement for another week.

"Bed Bugs and Over a Month to Get Reimbursed for Luggage Replacement " Read full review on TripAdvisor 2/15/2012 Vote

5. But overall, the rooms were clean, (a kitchen trash container would help) and anytime service was requested, the response was adequate.

"My Family Had A Wonderful Stay! " Read full review on TripAdvisor 8/15/2011 Vote

6. However, prompt response to simple requests and basic housekeeping should be a given in any moderately priced hotel.

"Land of missed opportunities " Read full review on TripAdvisor 6/18/2009 Vote