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Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Professional
Appears in 27 comments. 
The following words were used in comments with Professional:
clean (2)   comfortable (2)   concierge (3)   enjoyable (2)   expectation (2)   extremely (3)   fast (2)   friendly (12)   helpful (5)   hotel (5)   incredible (2)   liked (2)   love (2)   manner (2)   memorable (2)   not (2)   prompt (2)   service (4)   staff (12)   walking (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Car service back to the airport for our return was prompt and professional.
"great little boutique hotel - small with lots of character and service " Read full review on TripAdvisor   3/23/2012 Vote      
2. The reception staff are professional and helpful.
"Tiny room with poor ergonomics " Read full review on TripAdvisor   1/16/2012 Vote      
3. As I've come to expect from a Kimpton, the service is always wonderful - welcoming and professional.
"Great value for money " Read full review on TripAdvisor   12/14/2011 Vote      
4. Although the staff are friendly and professional, they are not always available when needed.
"not bad, but you do get what you pay for " Read full review on TripAdvisor   11/12/2011 Vote      
5. Prompt, professional and always with a smile.
"Great Price Break... I get why. Average experience. " Read full review on TripAdvisor   10/16/2011 Vote      
6. They responded to my request and questions with proper manner and professionalism.
"Nice little gem...good customer service " Read full review on TripAdvisor   8/24/2011 Vote      
7. But turns out the most friendly and helpful professional at the front desk (Pam), was there to the rescue.
"Helpful Staff Makes the Trip So Much Better " Read full review on TripAdvisor   12/3/2010 Vote      
8. The room cleaning crews were fast and professional.
"Snatching Defeat from the Jaws of Victory " Read full review on TripAdvisor   10/29/2010 Vote      
9. Doormen were very kind and professional though.
"Good hotel, but missing smiles... " Read full review on Expedia   12/29/2009 Vote      
10. Finally, the hotel staff were great - all very friendly, professional, helpful and contributed to a really enjoyable and memorable stay.
"Really enjoyed our stay - employees a credit to Kimpton " Read full review on TripAdvisor   7/12/2009 Vote      
   
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