Back to search results
OpinionWell
Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Cares
Appears in 33 comments. 
The following words were used in comments with Cares:
bed (2)   friendly (3)   good (4)   great (6)   hotel (10)   liked (3)   location (4)   markets (3)   night (4)   not (10)   problem (2)   room (6)   staff (12)   theatre (2)   useful (3)   valet (2)   view (2)   walking (5)   well (2)   wine (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. Extra careful attention to detail, world class ambiance, friendly staff.
"Wonderful boutique hotel experience " Read full review on TripAdvisor   5/15/2012 Vote      
2. It took me several calls and I finally had to physically come down to take care of two problems in my room that the desk staff didn't even acknowledge until the valet reminded them to call someone.
"The place has slipped considerably. " Read full review on TripAdvisor   4/21/2012 Vote      
3. But, feeling like I had to fight for something that is promised, and feeling like they think they did me a 'favor' rather than acknowledging that I was informed & cared enough about giving this hotel my business that I actually read up on it.
"Not living up to advertisement " Read full review on TripAdvisor   3/28/2012 Vote      
4. We were assured all was taken care of, yet our Kimpton number was not on our reservation when we arrived.
"Great Price Break... I get why. Average experience. " Read full review on TripAdvisor   10/16/2011 Vote      
5. While the room had no view (but we didn't need one or care) other than the adjacent building walls, it had plenty of light.
"Great Price Break... I get why. Average experience. " Read full review on TripAdvisor   10/16/2011 Vote      
6. When I got to the hotel we arrived a little late for the inTouch wine and social hour but the front desk staff (Kathryn) took care of me by providing a voucher for a drink at Jasper's which is part of the hotel.
"Very nice one night stay with excellent staff " Read full review on TripAdvisor   9/30/2011 Vote      
7. Be careful about wandering too far west into the Tenderloin if you're not used to stepping over people and the strong scent of urine, but union square to the east provides easy tourist access.
"Kimpton standards as good as ever. " Read full review on TripAdvisor   9/17/2011 Vote      
8. Then, the wine receptions and taking care of recommendations for dinner were also great.
"Everything we wanted " Read full review on TripAdvisor   9/12/2011 Vote      
9. Clearly, the staff at the Serrano do not care about their customers because by not taking us seriously and just looking at our legs for themselves, they are going to continue renting bed bug infested rooms 503 and 507 (and who knows how many other rooms) to unsuspecting travelers with bed bugs.
"Horrible Customer Service and Bed Bugs!! " Read full review on TripAdvisor   4/19/2011 Vote      
10. We used their valet parking option for $30/night, and they took good care of our car.
"Decent Hotel, good value " Read full review on TripAdvisor   12/31/2010 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved