Philadelphia Westin, Philadelphia, Problem

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Rank

3rd

Out of 177

Philadelphia Westin	Average Price: $320 Check Rates

Hotel Class:

99 South 17th Street at Liberty Place

Philadelphia, 19103 View map

4-Star Hotel Rank: 3 of 18
Average review rating: 4.08

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (33) , Travelocity (6) , TripAdvisor (417) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 33 comments.

The following words were used in comments with Problem:
bed (5) computer (2) desk (4) helpful (6) hotel (10) management (5) noise (7) not (9) noticeable (2) offers (5) park (2) phone (2) pillow (3) rating (2) room (17) sleep (2) sound (2) stairs (2) street (3) unfortunate (2)

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1. In spite of initial problems with parking (the street was blocked off for construction, and there was no way to even drive in front of the hotel, so we ended up looping around the hotel twice before we found a spot to park), I knew from previous experiences that Westin hotels were very high quality, and I was ready to forgive the front desk assistant who acted surprised (and didn't really seem to care) when we told her the whole street in front of the hotel was blocked .

"The worst night in a hotel in my life " Read full review on TripAdvisor 3/29/2012 Vote

2. the concierges helped us with so may things, quit was very stressful and they managed and helped to relieve some stress and allow us to focus on the immediate problem.

"Gerri and richard are great concierges! " Read full review on TripAdvisor 3/25/2012 Vote

3. Here's the complaints:1-Room not ready until AFTER 4:002-They held onto our bags and insisted on delivering to room BUT TOOK OVER AN HOUR 3-Lost one bag in process but was finally recovered4-Wrongly charged for snack bar5-FINALLY, had a $100 unauthorized charge on credit card that I noticed the next dayWestin is a great chain and I've never experienced the problems I had in Philly.

"A MESS! " Read full review on TripAdvisor 11/28/2011 Vote

4. She understood my frustration, got a manager to handle the problem immediately and then provided a complimentary glass of wine for my trouble.

"Great Concierge " Read full review on TripAdvisor 9/25/2011 Vote

5. HOWEVER, when I explained the problem and hassle of trying to get it to work to the Concierge, Gerri Diggins, she was WONDERFUL.

"Great Concierge " Read full review on TripAdvisor 9/25/2011 Vote

6. Noise from adjoining rooms was minimal -- I could hear the hair dryer through the connecting doors to the room next door, but not the TV, conversations, or other noise, so it was not a problem.

"A great stay " Read full review on TripAdvisor 7/7/2011 Vote

7. Front Desk said my credit card had a problem; I called Visa and there was nothing wrong with it whatsoever.

"Stressful " Read full review on TripAdvisor 6/18/2011 Vote

8. After a quick call to the hotel explaining our dillema they assured us that there wouldnt be a problem and that they would make the stairs accesible to us.

"Fantastic Service! " Read full review on TripAdvisor 2/21/2011 Vote

9. Again, not a major problem but not what one would expect in a 4-5 star hotel.

"Sorry to say, but " Read full review on TripAdvisor 1/3/2011 Vote

10. Never a problem getting a cab.

"very nice stay " Read full review on TripAdvisor 10/27/2010 Vote