Philadelphia Westin, Philadelphia, Complaint

OpinionWell's Blog

Home » United States » Pennsylvania » Philadelphia Destinations » Philadelphia Hotels » Philadelphia Westin

OpinionWell
Rank

3rd

Out of 177

Philadelphia Westin	Average Price: $320 Check Rates

Hotel Class:

99 South 17th Street at Liberty Place

Philadelphia, 19103 View map

4-Star Hotel Rank: 3 of 18
Average review rating: 4.08

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (33) , Travelocity (6) , TripAdvisor (417) , YahooTravel (14)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (8) avoid (5) awful (6) awkward (5) bad (20) broken (4) complain (8) complaint (15) cramped (7) dated (3) difficult (3) dirty (3) disappoint (23) disturbing (4) downside (6) expensive (42) filthy (3) hard (12) hassle (3) inconvenient (6) issue (28) lack (8) loud (9) mistake (6) mold (4) negative (8) noise (22) noisy (10) outrageous (2) overpriced (7) poor (7) poorly (3) pricey (12) problem (37) ridiculous (7) rude (4) sad (2) shock (3) slow (5) smell (5) terrible (9) tiny (3) unacceptable (3) uncomfortable (3) unfortunate (8) unfriendly (3) weird (4) worn (2) worst (7) wrong (2)

Complaint

Appears in 34 comments.

The following words were used in comments with Complaint:
$ (6) arrival (2) bags (3) better (3) charged (4) complaints (35) concierge (3) great (2) helpful (2) hotel (4) internet (4) night (3) not (4) park (4) ridiculous (2) room (6) service (3) staff (2) valet (3) water (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I have no complaints.

"In the mix and plenty to see " Read full review on TripAdvisor 5/17/2012 Vote

2. The staff was very friendly and helpful, no complaints there.

"Great Stay at the Westin! " Read full review on TripAdvisor 3/8/2012 Vote

3. I have a complaint about the concierge service.

"Excellent location, Small exercise room, Poor Concierge Service " Read full review on TripAdvisor 12/8/2011 Vote

4. Here's the complaints:1-Room not ready until AFTER 4:002-They held onto our bags and insisted on delivering to room BUT TOOK OVER AN HOUR 3-Lost one bag in process but was finally recovered4-Wrongly charged for snack bar5-FINALLY, had a $100 unauthorized charge on credit card that I noticed the next dayWestin is a great chain and I've never experienced the problems I had in Philly.

"A MESS! " Read full review on TripAdvisor 11/28/2011 Vote

5. No complaints.

"Very nice and clean!! " Read full review on TripAdvisor 8/17/2011 Vote

6. No warranted complaints - at all.

"Interesting mix of traditional within modern. No complaints. " Read full review on TripAdvisor 8/2/2011 Vote

7. My only complaint would be the ridiculous $47 valet parking per day.

"Nice Hotel, Great location! " Read full review on TripAdvisor 7/22/2011 Vote

8. My only complaint is that I don't stay in Philadelphia hotels more often because this is where I would return to.

"Simply Amazing " Read full review on TripAdvisor 3/23/2011 Vote

9. One BIG COMPLAINT is that there was no one to help get my bags to my room from the car when we arrived or when we left.

"The best bed ever! " Read full review on TripAdvisor 12/25/2010 Vote

10. This time was 2 nights, a Sunday and Monday, and I had no complaints.

"Central location, usual Westin quality but lacks atmosphere " Read full review on TripAdvisor 9/19/2010 Vote