8. Good Points - - The reception area is impressive, quite large - Has a business centre where you can use one of four computers for free and printing is free also - The pool area and outdoor area is quite nice, lots of room outside - Hotel is in good location, quite close to universal city walk and the attractionsBad Points - - Room was not very clean, the carpet could do with a good shampoo, the curtains had coffee stains on them and the bathroom could do with a refurb - I found the tour reps opposite the reception desk awful, they try to sell you half price tickets to the theme parks then when I pushed them to find out why they were only charging half price (nothing is free.