2. We choose to ignore this person however it did have a very big impact on the rest of our stay - we feared to go out of the hotel and leave our belongings in case they were not there on our return, we feared to speak to any of the staff in case this woman became irrational again and our room was never cleaned from that day on - to get clean towels we had to go to reception and ask for them daily and anything else we didnt dare ask for.