Miami Sofitel, Miami, Rude

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Rank

8th

Out of 468

Miami Sofitel	Average Price: $135 Check Rates

Hotel Class:

5800 Blue Lagoon Drive

Miami, 33126 View map

4-Star Hotel Rank: 4 of 58
Average review rating: 3.82

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (106) , MyTravelGuide (535) , Travelocity (12) , TripAdvisor (532) , YahooTravel (21)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (7) bad (42) badly (4) bit dated (6) broken (7) chipped (5) complain (14) complaint (13) dated (17) difficult (11) dirty (38) disappoint (33) disturbing (8) downside (9) dull (4) expensive (63) gross (5) hard (12) horrible (8) issue (16) lack (13) loud (8) mold (6) negative (10) noise (70) noisy (10) odor (5) outdated (9) overpriced (15) poor (11) poorly (6) pricey (22) problem (40) ridiculous (6) rock (7) rude (6) shabby (5) shame (4) shock (4) slow (7) smell (30) smoker (6) terrible (10) tiny (7) uncomfortable (6) unfortunate (13) weird (6) worn (23) worst (15) wrong (10)

Rude	Appears in 11 comments.

The following words were used in comments with Rude:
bar (2) bartender (2) concierge (3) desk (2) extremely (2) hotel (2) not (3) service (3) staff (3) tip (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. With some exceptions, staff could even sound rude for my standards and one situation was actually hilarious.

"Good hotel, poor service. " Read full review on TripAdvisor 3/9/2012 Vote

2. I spoke to someone in customer service by the name of maria and she was extremely rude on the phone, brushed me off.

"Worst Customer Service " Read full review on TripAdvisor 1/22/2012 Vote

3. My stay at the Sofitel Miami was great for several reasons:- Staff is friendly and really dedicated to the quality of the service - no rudeness detected.

"Best deal for an Airport Hotel " Read full review on TripAdvisor 6/7/2011 Vote

4. When I arrived at the hotel, the person behind the reception desk was extremely rude.

"Bad Experience! " Read full review on TripAdvisor 4/13/2011 Vote

5. When we got to the concierge desk, the driver, the concierge and one other individual took one look at our casual clothes and began talking in Spanish about how much we might tip, saying "do you think it's 5 or 10?" "make sure you have change" and a few other rude things.

"incredibly rude and condescending staff " Read full review on TripAdvisor 7/26/2009 Vote

6. The hotel shuttle driver was incredibly rude and practically ripped the bags out of our hands though we insisted that we could handle the small carry ons.

"incredibly rude and condescending staff " Read full review on TripAdvisor 7/26/2009 Vote

7. When I went to the bar, the bartender was rude and talking as if I was not even there.

Read full review on MyTravelGuide 2/5/2008 Vote

8. When I went to the bar, the bartender was rude and talking as if I was not even there.

Read full review on MyTravelGuide 2/5/2008 Vote

9. He was quite rude and we explained we only wanted coffee and a liquor told us we would have a big wait as they were more concerned about serving the food people.

"Loved the Hotel wished we could have stayed longer " Read full review on TripAdvisor 6/10/2006 Vote

10. Something my party and I joked about, but was rather rude.

"Great Lobby-Nightmare Room! " Read full review on TripAdvisor 6/12/2005 Vote