Hotel Derek, Houston, Complain

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Rank

11th

Out of 718

Hotel Derek	Average Price: $216 Check Rates

Hotel Class:

2525 West Loop South

Houston, 77027 View map

4-Star Hotel Rank: 8 of 30
Average review rating: 3.62

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (280) , Travelocity (5) , TripAdvisor (430) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (4) annoy (11) avoid (5) awful (6) bad (27) broken (5) complain (13) complaint (16) difficult (12) dirty (18) disappoint (28) downside (6) dusty (4) expensive (19) hard (19) horrible (7) inconvenient (4) issue (28) lack (12) loud (26) mess (5) mistake (4) mold (9) nasty (4) negative (5) nightmare (5) noise (50) noisy (16) outdated (4) outrageous (3) overbook (3) overpriced (4) peeling (4) poor (11) pricey (9) problem (31) ridiculous (4) rock (4) rude (16) shock (4) slow (18) smell (18) stain (5) terrible (15) tiny (10) uncomfortable (12) unfortunate (12) worn (6) worst (11) wrong (8)

Complain

Appears in 17 comments.

The following words were used in comments with Complain:
$ (3) clean (3) desk (3) hotel (3) management (3) much (2) night (6) noise (2) not (2) room (7) terrible (2) valet (2)

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1. We waited in a long line with grumpy complaining people uggh.

"Rough start " Read full review on TripAdvisor 8/29/2011 Vote

2. ( some reviews have complained about the high cost of valet -$20.

"Consitent, clean and comfortable. " Read full review on TripAdvisor 8/25/2011 Vote

3. Although others have complained about noise, this wasn't too much of a problem for us during our stay.

"Derek: more passing acquaintance than life long friend " Read full review on TripAdvisor 8/1/2011 Vote

4. After having a terrible nights sleep in my new room, I complained again at the front desk and only then did they comp a night's charge.

"Terrible experience, terrible service " Read full review on TripAdvisor 3/12/2011 Vote

5. Just got back from a three night stay at Hotel Derek in Houston Texas- my colleague and I were in town for a trade show-so we thought we would stay a little bit out of downtown - the first night- she got back to her room at 8:30 pm after setting up a trade show booth all day(heavy, hard work)- and her room had not been touched- she complained -but at that time of night didnt want anyone coming up to clean.

"If you want your room cleaned- dont stay here- " Read full review on TripAdvisor 1/25/2011 Vote

6. ' First of all, it's posted on their website and if you are complaining about $19 when you are staying in a $200/night room, maybe you should check out the Best Western across the street.

"Excellent Location " Read full review on TripAdvisor 8/3/2010 Vote

7. I was not in the mood to complain so I just paid the bill.

"Very Nice Hotel - Bad Retaurant " Read full review on TripAdvisor 12/29/2009 Vote

8. The hallways seemed a little musty and worn but generally I wouldn't complain too much.

"Party Time at the Derek " Read full review on TripAdvisor 12/27/2009 Vote

9. I had to bring legal action on the hotel for forcing my guests to stay in the hotel when they complained of terrible mattresses.

"CUSTOMER SERVICE SUCKS.... " Read full review on TripAdvisor 4/14/2009 Vote

10. We called the front desk to complain and were informed there was nothing that could be done to stop the hammering.

"Not Impressed By The Derek " Read full review on TripAdvisor 9/17/2008 Vote