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Rank
7th
Out of 115

Hyatt Cleveland

Average Price: $270  
 
Hotel Class:
420 Superior Avenue
Cleveland, 44114 View map  
3-Star Hotel Rank: 6 of 22
Average review rating: 3.99
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (36) , MyTravelGuide (1545) , Travelocity (3) , TripAdvisor (256) , YahooTravel (18)
SAFE TO BOOK ? (1/5 issues found)
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Worst
Appears in 7 comments. 
The following words were used in comments with Worst:
$ (2)   bar (2)   closet (2)   desk (2)   emergency (3)   experience (2)   hotel (4)   lighting (3)   liked (4)   lobby (2)   not (2)   old (2)   room (9)   stairs (2)   thought (2)    
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1. My name was there, I was registered, and so why was I given a hard time and refused assistance with their keys that kept repeatedly refusing to work???? The worst part is, after this extreme,inconvenience and embarrassing situation, since people could hear in the lobby this front desk agent telling me I'm not registered, NO APOLOGY was extended or offered, NO ACKNOWLEDGEMENT of their mistake and incompetence.
"Clean room, Absolute Horrible Service, Wont be coming back, has left a permanent bad taste for HYATT PERIOD! " Read full review on TripAdvisor   9/24/2011 Vote      
2. It was THE WORST hotel experience.
"Worst Hotel Stay Ever! " Read full review on TripAdvisor   9/10/2011 Vote      
3. The worst part was that I questioned the placement of the room at check-in and the front desk person assured me that our room was far enough away from where the wedding reception would be and there would be no sound issue.
"Worst experience at a Hyatt ever! " Read full review on TripAdvisor   8/17/2011 Vote      
4. This was the worst experience we've ever had at a Hyatt.
"Worst experience at a Hyatt ever! " Read full review on TripAdvisor   8/17/2011 Vote      
5. And the radio may be one of the worst as you couldn't pick up WTAM.
"Good location, large rooms but can be noisy. " Read full review on TripAdvisor   7/31/2011 Vote      
6. The worst was the shaking floors and smelly carpets.
"Grand hotel with dated interior and tired look " Read full review on TripAdvisor   6/14/2011 Vote      
7. CONS: Room decor was really 'blah' -- the colors, the old, square furniture (as opposed to 'old world charm' or anything even remotely luxe); lighting in room was not optimal; there was an empty corner where it looked like there should have been a chair; the closet door was so industrial looking that it could have been a fire escape -- I thought, 'really?'; also, the closet door took up too much space when opened and actually blocked the room door; no in-room coffee; the extra blanket looked worn and was out of shape -- should have been retired and replaced; no phone book; there was a power outtage that lasted several hours in the early AM (3am - 7:45am) / no water while power out / peeked out in the hallway and the emergency lighting at the stairs was out / power came on for 10 minutes and went off again, the emergency lighting was now on at the stairs (so seems like the emergency back up doesn't last very long); I could be wrong, but I couldn't find wired Internet access in the room; I liked the 1890 bar but felt like there could be some modernization there -- for example, there were 4 TVs above the bar and from where I sat only one was a new flat panel -- the others were older, big models; the whole 'Arcade' ambiance was pretty but nothing truly impressive -- the shops there were nothing I would patronize (except maybe the manicurist); my room in the tower section overlooked the Arcade and that roof needs some work; cost of taxi from CLE airport on hotel's website says $25 -- it was $33 excluding tip; the worst part of the hotel, I thought, is the whole lobby arrangement -- it is tucked into a corner and then if you have a tower room you have to walk all they way down to the other end of the hotel -- which would have been easier had there been ANY signage along the way.
"Not that impressed " Read full review on TripAdvisor   9/30/2010 Vote      
   
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