Hyatt Cleveland, Cleveland, Mistake

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Rank

7th

Out of 115

Hyatt Cleveland	Average Price: $270 Check Rates

Hotel Class:

420 Superior Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 6 of 22
Average review rating: 3.99

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (36) , MyTravelGuide (1545) , Travelocity (3) , TripAdvisor (256) , YahooTravel (18)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 6 comments.

The following words were used in comments with Mistake:
charged (2) desk (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My name was there, I was registered, and so why was I given a hard time and refused assistance with their keys that kept repeatedly refusing to work???? The worst part is, after this extreme,inconvenience and embarrassing situation, since people could hear in the lobby this front desk agent telling me I'm not registered, NO APOLOGY was extended or offered, NO ACKNOWLEDGEMENT of their mistake and incompetence.

"Clean room, Absolute Horrible Service, Wont be coming back, has left a permanent bad taste for HYATT PERIOD! " Read full review on TripAdvisor 9/24/2011 Vote

2. After three days and no change, I called yet again, they said the front desk made a mistake and charged my card and they would take care of it.

"NIce hotel, horrible accounting services " Read full review on TripAdvisor 12/17/2009 Vote

3. Don't make the same mistake I did.

"Terrible experience - all-night noise " Read full review on YahooTravel 9/5/2009 Vote

4. They laughed and told us to stay away from "The mistake by the lake" as there was nothing there to do.

"Great Unique Hotel with a Perfect Location " Read full review on TripAdvisor 7/7/2009 Vote

5. after showing them i didnt, they accidentally re charged my card 3 times trying to correct the original mistake.

"lots of potential, poor quality " Read full review on YahooTravel 3/11/2007 Vote

6. obviously, I made a huge mistake going with the Hyatt.

"Very poor customer service..especially in the reservation area " Read full review on YahooTravel 2/26/2007 Vote