Hyatt Cleveland, Cleveland, Complaint

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Rank

7th

Out of 115

Hyatt Cleveland	Average Price: $270 Check Rates

Hotel Class:

420 Superior Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 6 of 22
Average review rating: 3.99

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (36) , MyTravelGuide (1545) , Travelocity (3) , TripAdvisor (256) , YahooTravel (18)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 47 comments.

The following words were used in comments with Complaint:
$ (4) amenity (2) better (2) biggest (4) charged (3) clean (3) comfortable (4) complaints (48) deck (3) expense (4) hotel (13) lacking (4) most (2) night (2) noisy (2) not (4) order (2) park (10) party (3) room (9)

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1. Everything was in working order, the cleaning staff did a great job and I have no complaints at all.

"Quality hotel in downtown Cleveland " Read full review on TripAdvisor 4/30/2012 Vote

2. The only complaint might be was they haven't yet gotten a widescreen TV in the room, but not a big deal.

"Great Service At the Arcade " Read full review on TripAdvisor 4/24/2012 Vote

3. When our trip was over I detailed my complaint to the corporate office to which no one ever followed up or acknowledged my complaint.

"Customer service needs overhaul. " Read full review on TripAdvisor 11/22/2011 Vote

4. The party next to my table apparently lodged a serious complaint about unfresh meals served by the kitchen.

"Grand hotel with dated interior and tired look " Read full review on TripAdvisor 6/14/2011 Vote

5. My one real complaint is that the restaurant and lounge closed early two different nights while we were there.

"Very Nice Hotel " Read full review on TripAdvisor 7/8/2010 Vote

6. Our only complaint was when ordering from room service: breakfast served until noon, lunch not served until noon, we wanted breakfast and a caesar salad.

"Lovely " Read full review on Expedia 6/2/2009 Vote

7. My only complaint about this hotel was the feeling of being nickel-and-dimed to stay there.

"Pleasant surroundings. " Read full review on TripAdvisor 5/23/2009 Vote

8. The hotel and room was beautiful, no complaints there.

"WOW... " Read full review on Travelocity 4/1/2009 Vote

9. My one complaint is that parking is $21 per night.

"Great Price. Nice Hotel " Read full review on TripAdvisor 11/18/2008 Vote

10. The lack of amenities are my biggest complaints.

Read full review on MyTravelGuide 11/14/2008 Vote