Omni Boston, Boston, Complaint

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Rank

14th

Out of 197

Omni Boston	Average Price: $302 Check Rates

Hotel Class:

60 School Street

Boston, 02108 View map

4-Star Hotel Rank: 12 of 38
Average review rating: 4.04

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (118) , MyTravelGuide (819) , TripAdvisor (1400) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Complaint

Appears in 97 comments.

The following words were used in comments with Complaint:
bathroom (11) bed (8) clean (4) complaints (97) expectation (4) hotel (17) never (5) night (4) noise (4) noisy (5) not (11) reviews (4) room (49) service (4) size (4) small (10) tiny (6) useful (6) valet (4) view (6)

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1. Our only complaint is that the bathroom was TINY - definitely not enough room for a family of 4 and all our travel sized products.

"Fun, Convenient, Amazing Service " Read full review on TripAdvisor 5/17/2012 Vote

2. We checked with the staff at the conference and said they had many complaints about the Omni, specifically people were not getting the rooms that were requested and confirmed.

"The room you request at this hotel is likely not what you're going to get " Read full review on TripAdvisor 4/30/2012 Vote

3. My only complaint is that that my room was close to the elevator which was a little noisy, but that could happen at any hotel.

"Location, Service and Amenities! " Read full review on TripAdvisor 4/21/2012 Vote

4. They must have a script for the complaints from the Priceline users.

"A real disappointment " Read full review on TripAdvisor 4/2/2012 Vote

5. My only complaint about the property was the noise.

"great location for theatre " Read full review on TripAdvisor 4/1/2012 Vote

6. These may sound like small complaints but add them all together and it makes for a very functionally challenged room.

"Utterly disappointed and I have 3 nights left here!!!!!!!!! " Read full review on TripAdvisor 3/13/2012 Vote

7. Also, despite my complaints, nothing was offered to compensate and that is truly no one to engage customer loyalty.

"Bring ear plugs, a hair dryer and a fan " Read full review on TripAdvisor 2/19/2012 Vote

8. Biggest complaint is the windows don't open (even an inch) and the rooms get very stuffy.

"Great Location " Read full review on TripAdvisor 2/16/2012 Vote

9. We stayed In the Parker House for 6 nights over the new year and honestly we were a bit worried as a lot of the reviews say the rooms are small but when we checked in we were given the option of a small room with a view or a larger room with no view, we chose the larger room and it was perfect no complaints at all,it was on the 11th floor and was a corner room so had 2 windows, not a great view from one but from the other we had a lovely view of the skyline.

"Perfect Hotel, Great location... " Read full review on TripAdvisor 1/31/2012 Vote

10. If I could recommend some changes it would be to make sure that the alarm clocks work and that the tv is easy to use, but those were my only complaints.

"Pretty good stay " Read full review on TripAdvisor 1/29/2012 Vote