Omni Boston, Boston, Complain

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OpinionWell
Rank

14th

Out of 197

Omni Boston	Average Price: $302 Check Rates

Hotel Class:

60 School Street

Boston, 02108 View map

4-Star Hotel Rank: 12 of 38
Average review rating: 4.04

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (118) , MyTravelGuide (819) , TripAdvisor (1400) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (18) annoy (18) avoid (12) awful (10) bad (64) chipped (11) claustrophobic (11) complain (44) complaint (39) cramped (35) dated (12) difficult (20) dingy (11) dirty (24) disappoint (101) disturbing (14) downside (20) expensive (103) hard (41) hardly (12) hassle (11) horrible (21) inconvenient (11) issue (75) lack (26) loud (44) mess (11) mistake (14) negative (35) noise (136) noisy (47) overpriced (16) peeling (13) poor (24) pricey (25) problem (109) ridiculous (12) rude (15) sad (14) shock (15) slow (16) smell (23) terrible (25) tiny (142) too small (14) uncomfortable (20) unfortunate (45) worn (11) worst (22) wrong (22)

Complain

Appears in 64 comments.

The following words were used in comments with Complain:
bathroom (7) bed (4) better (3) breakfast (4) charged (3) desk (5) great (4) hotel (15) much (5) never (4) new (6) noise (3) not (10) price (4) problem (3) reviews (5) room (45) size (8) small (11) well (3)

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1. I'm never one to complain, but a double bed was just too small for 2 people and not what we're used to.

"Small rooms, but location is fantastic. Would stay there again for sure. " Read full review on TripAdvisor 5/21/2012 Vote

2. Cannot complain about size: I have stayed in rooms in NYC and I don't think they get smaller than that.

"Nice, excellent location...BUT " Read full review on TripAdvisor 5/18/2012 Vote

3. I complained to management and had the charges reduced by 50%.

"Overpriced " Read full review on TripAdvisor 5/2/2012 Vote

4. My daughter, however, complained in the morning that it was too hot in the room and that she woke up sweating and throwing off the blankets.

"Bring ear plugs, a hair dryer and a fan " Read full review on TripAdvisor 2/19/2012 Vote

5. Wonderful lobby, charming bar, and was able to get a room upgrade when complained about the size of the first one.

"Piece of History " Read full review on TripAdvisor 1/30/2012 Vote

6. we were very impressed and the people who complain about the size of the rooms should read the fine print, you get what you pay for if you book through discounted sites.

"Thankyou for making us feel so welcome! " Read full review on TripAdvisor 1/24/2012 Vote

7. And overall, they've done an amazing job taking a 1000 year old hotel and planting all the features of a modern hotel inside it, but the age shows-- in the layout (labyrinthine), in the rooms (really small bathrooms), in the way the AC is installed (not complaining, just not used to it being on the floor).

"Only for history fans " Read full review on TripAdvisor 10/9/2011 Vote

8. Some folks complain of the small bathrooms, but this is an OLD hotel - most older New England bathrooms are on the small side - this was NOT an issue.

"A Beautiful Night in Boston " Read full review on TripAdvisor 9/30/2011 Vote

9. Others complained about small rooms, but ours was large and reasonably priced.

"Great Location " Read full review on TripAdvisor 9/12/2011 Vote

10. After we were put at a back table in the empty dining room at 5:30, we complained to the waiter who informed us they would be busy later.

"Grand Old Dame Needs Some Polish on Her Employee Hospitaliy " Read full review on TripAdvisor 5/26/2011 Vote