W Hotel San Francisco, San Francisco, Wrong

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Rank

33rd

Out of 493

W Hotel San Francisco	Average Price: $336 Check Rates

Hotel Class:

181 Third Street

San Francisco, 94103 View map

4-Star Hotel Rank: 20 of 37
Average review rating: 3.89

OpinionWell Value Index: 3

Traveler reviews analyzed: YahooTravel (117) , Travelocity (8) , Expedia (39) , TripAdvisor (621) , BedBugRegistry (1)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Wrong

Appears in 19 comments.

The following words were used in comments with Wrong:
$ (2) charged (2) credit (4) desk (3) experience (2) good (4) great (2) hotel (5) management (3) mistake (2) never (3) nice (2) reservation (3) room (3) service (3) surprise (2) thought (2) trip (2) uncomfortable (2) useful (2)

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1. We did get a ride in the courtesy car when we asked about a taxi, which was good since we had the wrong address and the driver was able to find where we needed to be.

"Just Average Hotel and Stay " Read full review on TripAdvisor 1/26/2012 Vote

2. Fun decor, great view, updated lobby (when I walked in I thought I had entered the wrong hotel.

"Love the adjoining suites - especially with the family " Read full review on TripAdvisor 11/28/2011 Vote

3. Overall experience was pretty good, some disappointments and good surprises thought, they are still doing works in the lobby, so there is non, the check in area kind of give you the wrong impression at fist.

"Good Location, very nice and efficient staff. " Read full review on TripAdvisor 9/23/2011 Vote

4. We told the room service attendant he had the wrong room.

"Need some work " Read full review on TripAdvisor 8/16/2011 Vote

5. Many thanks to her - Danella (I might have spelled her name wrong but she was awesome.

"Excellent service, nice location " Read full review on TripAdvisor 7/31/2011 Vote

6. They brought the wrong order - I ate it anyway because I was hungry.

"Porperty was just OK, Service / Experience was a Joke " Read full review on TripAdvisor 7/21/2011 Vote

7. I learned a long time ago that people and customer service are never perfect, but when things go wrong, how does the service provider recover from the mis-hap? That everyone, is a true sign of a good General Manager, Department Manager, and training.

"Whatever, whenever, best tag line ever! " Read full review on TripAdvisor 1/15/2011 Vote

8. Actually I showed my Canadian credit card by mistake and they swiped it but I asked them to cancel the swiping it because it is a Canadian dollar credit card I will never use it for this trip and I gave you wrong card.

"Never ever use credit card to make a reservation with W " Read full review on TripAdvisor 11/1/2010 Vote

9. But I wouldn't mind it because I still could cancel the reservation and get away from all these uncomfortable things but I don't know what to say about the wrong charge of $530.

"Never ever use credit card to make a reservation with W " Read full review on TripAdvisor 11/1/2010 Vote

10. Actually I showed my Canadian credit card by mistake and they swiped it but I asked them to cancel the swiping it because it is a Canadian dollar credit card I will never use it for this trip and I gave you wrong card.

"Never ever use credit card to make a reservation with W " Read full review on TripAdvisor 11/1/2010 Vote