Westin St Francis, San Francisco, Complaint

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Rank

57th

Out of 493

Westin St Francis	Average Price: $291 Check Rates

Hotel Class:

335 Powell Street

San Francisco, 94102-1875 View map

4-Star Hotel Rank: 28 of 37
Average review rating: 3.65

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (72) , MyTravelGuide (1952) , Travelocity (31) , TripAdvisor (1446) , YahooTravel (167)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 113 comments.

The following words were used in comments with Complaint:
$ (17) bar (6) bed (7) charged (9) clean (7) comfortable (6) complaints (116) desk (6) elevator (7) guest (6) hot (6) hotel (20) internet (6) noise (10) not (16) park (9) room (38) service (11) small (11) staff (13)

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1. The staff was very combative for each complaint we made.

"Avoid this hotel " Read full review on TripAdvisor 5/1/2012 Vote

2. Our only complaint was the noise level of the air conditioning, which made a very loud thump each time it went off.

"Perfect Location " Read full review on TripAdvisor 2/16/2012 Vote

3. No complaints at all.

"" Perfect BIrthday Celebration " " Read full review on TripAdvisor 1/30/2012 Vote

4. One final complaint was the noise, we were quite high up but could hear a lot of the noise from Union Square, however we knew where we were staying when we booked the hotel and that it was a busy area, so this is hardly the hotels fault.

"A beautiful hotel in a top class area " Read full review on TripAdvisor 1/5/2012 Vote

5. But for us, that was our first & last complaint.

"Perfect location, perfect service " Read full review on TripAdvisor 1/5/2012 Vote

6. No complaints about the room, the bed and the cleanliness.

"Below par Westin " Read full review on TripAdvisor 12/28/2011 Vote

7. One minor complaint.

"Wonderful Hotel - Ask for Tower Room " Read full review on TripAdvisor 12/10/2011 Vote

8. Only complaint is the $35 charge for the rollaway bed.

"Location location location! " Read full review on TripAdvisor 11/26/2011 Vote

9. The second night they seemed to take my complaint more seriously, and the activity seemed greatly diminished.

"I love this hotel, but... " Read full review on TripAdvisor 11/12/2011 Vote

10. The room was comfortable and no complaints.

"good hotel and good location " Read full review on TripAdvisor 10/15/2011 Vote