8. we were unaware that the tipping policy was compulsory - we thought it was optional???? anyways, we got a very rude response when we didn't tip - it was the end of our trip, we had just been hit with all the taxes for the room and had a taxi fair to pay (plus gratuity), the last thing on our minds was tipping someone who carried our bags 3 metres - would have happily done it myself.