The Lucerne Hotel, New York City, Unfortunate

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Rank

43rd

Out of 676

The Lucerne Hotel	Average Price: $320 Check Rates

Hotel Class:

201 West 79th Street

New York City, 10024 View map

3-Star Hotel Rank: 16 of 154
Average review rating: 4.42

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (3) , TripAdvisor (573) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Unfortunate

Appears in 12 comments.

The following words were used in comments with Unfortunate:
bed (2) clean (2) hotel (3) not (4) room (4) suite (2) useful (2) view (2) wondering (2)

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1. Were it just a case of the initial absence of customer service and unreasonable check-in policy then I would have given a higher score but unfortunately the hotel has a MAJOR, and in my opinion, fatal, flaw.

"Unfriendly service and noise, noise and more noise " Read full review on TripAdvisor 3/29/2012 Vote

2. unfortunately, the walls are thin, so one night I awoke to someone snoring next door.

"Nice upper west side hotel " Read full review on TripAdvisor 3/5/2012 Vote

3. I unfortunately needed to cancel an upcoming reservation for out of town guests.

"Manager on Duty needs a new job " Read full review on TripAdvisor 11/7/2011 Vote

4. unfortunately when the sofa bed was opened we found that bed part was actually broken & could not be used.

"Disappointing " Read full review on TripAdvisor 10/19/2011 Vote

5. unfortunately we never used it because we were always with my brother.

"A nice quiet area " Read full review on TripAdvisor 9/12/2011 Vote

6. unfortunately, I did not get one of the rooms with front view, but my room was very clean (something that worried me before with the rumors about tick-infested NY hotels).

"First time there, pleasantly surprised by this boutique hotel " Read full review on TripAdvisor 11/22/2010 Vote

7. unfortunately, I did not get one of the rooms with front view, but my room was very clean (something that worried me before with the rumors about tick-infested NY hotels).

"First time there, pleasantly surprised by this boutique hotel " Read full review on TripAdvisor 11/22/2010 Vote

8. unfortunately, it didn't even occur to me to ask why, but the suite was wonderful.

"great location, great stay " Read full review on TripAdvisor 11/4/2010 Vote

9. unfortunately, it didn't even occur to me to ask why, but the suite was wonderful.

"great location, great stay " Read full review on TripAdvisor 11/4/2010 Vote

10. unfortunately, the 2nd nite around 9 pm the 2nd unit also froze over, so we had no AC.

"Almost perfect experience " Read full review on TripAdvisor 5/18/2009 Vote