The Lucerne Hotel, New York City, Complain

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Rank

43rd

Out of 676

The Lucerne Hotel	Average Price: $320 Check Rates

Hotel Class:

201 West 79th Street

New York City, 10024 View map

3-Star Hotel Rank: 16 of 154
Average review rating: 4.42

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (3) , TripAdvisor (573) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (3) a bit small (8) annoy (3) avoid (9) awful (3) bad (12) bed bugs (4) big deal (2) broken (4) complain (8) complaint (8) cramped (7) difficult (5) dirty (3) disappoint (35) disturbing (2) downside (7) expensive (29) hard (12) hate (3) issue (12) lack (9) loud (11) mad (3) mold (2) negative (17) noise (61) noisy (28) outdated (2) overcharged (2) overpriced (4) penalty (2) poor (4) pricey (8) problem (34) rude (4) sadly (3) sick (2) slow (4) smell (6) sophisticated (2) stained (2) terrible (4) tiny (20) too small (3) unacceptable (2) uncomfortable (3) unfortunate (11) unfriendly (3) wrong (3)

Complain

Appears in 11 comments.

The following words were used in comments with Complain:
desk (2) noise (2) not (3) room (6) service (3) staff (2)

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1. The bed was comfie - really nothing to complain about.

"Great alternative to midtown madness " Read full review on TripAdvisor 5/7/2012 Vote

2. Lied to by restaurant/room service staff about their opening hours and when we complained the restaurant manager did little more than shrug and suggest we eat elsewhere.

"Disgusting service! " Read full review on TripAdvisor 11/27/2011 Vote

3. I complained to the desk immediately and was told it was a full house, that we'd originally been assigned a room on the ninth floor with a backed-up sink, and so were given this room.

"An acknowledged stumble from The Lucerne on our fifth stay " Read full review on TripAdvisor 5/31/2011 Vote

4. This time, we were let down, though I hasten to add that when I complained, amends were made.

"An acknowledged stumble from The Lucerne on our fifth stay " Read full review on TripAdvisor 5/31/2011 Vote

5. We complained and they changed our room to the upper level.

"Unfriendly staff, noisy air and thin walls " Read full review on TripAdvisor 10/27/2010 Vote

6. From the moment I checked in and was greeted by the excellent front desk staff, there was nothing about my stay at the Lucerne I could complain about.

"Outstanding stay! Good value in NYC " Read full review on TripAdvisor 9/5/2010 Vote

7. No complains about service.

"Pretty good hotel in pretty good location " Read full review on TripAdvisor 5/13/2010 Vote

8. When I complained that the room was diirty, we were told that everything else was sold out so there was little that could be done.

"So disappointing! " Read full review on TripAdvisor 9/27/2007 Vote

9. But, not complaining at all.

"Felt at home on the upper west side " Read full review on TripAdvisor 4/4/2006 Vote

10. Previous posts have complained about street noise---however this is the city and any noise was not unexpected.

"Good Location/Good Value/Good Time " Read full review on TripAdvisor 10/21/2004 Vote