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Rank
2nd
Out of 197

The Back Bay Hotel

Average Price: $327  
 
Hotel Class:
350 Stuart St., Back Bay
Boston, 00000 View map  
4-Star Hotel Rank: 2 of 38
Average review rating: 4.51
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 21 comments. 
The following words were used in comments with Poor:
bathroom (2)   breakfast (2)   expense (2)   experience (3)   food (5)   good (3)   helpful (2)   hotel (5)   lighting (6)   need (2)   nice (2)   not (5)   personable (2)   pressure (3)   reviews (2)   room (8)   service (8)   shower (4)   small (2)   water (2)    
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1. Lighting is poor, the absence of any reading light next to the bed is particularly annoying.
"Solid, not Great " Read full review on TripAdvisor   4/21/2012 Vote      
2. The manager helped us get a refund for a poor experience we had with a bus tour.
"We loved this place " Read full review on TripAdvisor   4/7/2012 Vote      
3. The rooms are decorated very nicely; however we only had a small window which did not let in much sunlight at al and the view was poor.
"Good Location " Read full review on TripAdvisor   3/21/2012 Vote      
4. To be fair, my average review is partly based on the aesthetic appeal of the hotel, not a reflection of poor service.
"charming old building, tacky design " Read full review on TripAdvisor   3/2/2012 Vote      
5. The hotel 'scene' in Boston isn't that great - the W and Nine Zero are popular but sparse and poor in service.
"Affordable and great location! " Read full review on TripAdvisor   11/12/2011 Vote      
6. We had one poor experience - the Wi-Fi did not work in our 9th floor room, however once we found the right person to help us (front counter receptionist Natalie) everything was taken care of.
"Great location, good choice " Read full review on TripAdvisor   7/30/2011 Vote      
7. It's still a good place to stay, but we feel it has slipped a bit, eg rooms looking a bit tatty, cooked breakfast poor and we had to ask 3 times to get a foam pillow delivered to the room.
"Not quite as good as it was " Read full review on TripAdvisor   6/2/2011 Vote      
8. I usually am not an avid room service person, but because of my own poor time-management skills, I needed to get a quick bite while I showered and got ready for the evening.
"DISCO ELEVATORS! " Read full review on TripAdvisor   10/11/2010 Vote      
9. We had been searching online for a less expensive hotel but the ones we found were either out of the city or got poor reviews.
"A Beautiful Hotel that Pampers Its Guests " Read full review on TripAdvisor   7/27/2010 Vote      
10. I retired after begging for something to make up for the poor service we were receiving and got breakfast comped and some champagne.
"They gave away my room " Read full review on TripAdvisor   6/9/2010 Vote      
   
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