The Back Bay Hotel, Boston, Complaint

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Rank

2nd

Out of 197

The Back Bay Hotel	Average Price: $327 Check Rates

Hotel Class:

350 Stuart St., Back Bay

Boston, 00000 View map

4-Star Hotel Rank: 2 of 38
Average review rating: 4.51

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (6) a bit small (14) annoy (8) avoid (9) awful (6) awkward (5) bad (18) big deal (6) chipped (7) complain (13) complaint (26) cramped (7) dated (4) difficult (8) dirty (6) disappoint (73) disgust (4) disturbing (6) downside (9) expensive (68) frustrated (6) hard (25) hassle (5) horrible (4) inconvenient (7) incorrect (6) issue (41) lack (14) loud (23) mad (4) negative (22) noise (69) noisy (31) overpriced (16) poor (21) pretty small (4) pricey (36) problem (69) ridiculous (5) rude (8) shock (5) slow (15) smell (16) tacky (4) terrible (8) tiny (10) uncomfortable (7) unfortunate (21) would have liked (5) wrong (19)

Complaint

Appears in 49 comments.

The following words were used in comments with Complaint:
airport (2) breakfast (2) coffee (2) complaints (49) expense (2) great (4) hotel (13) liked (3) not (9) perfect (2) privacy (2) room (12) selection (2) service (2) small (5) spacious (2) staff (2) taxi (2) useful (3) view (2)

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1. My only complaint was the service.

"Great location! " Read full review on TripAdvisor 5/17/2012 Vote

2. Unfortunately, due to several complaints regarding the accommodations, I have been requested to find an alternate hotel.

"Noisy and a bit disorganized " Read full review on TripAdvisor 5/9/2012 Vote

3. That would be my only complaint.

"Good Location " Read full review on TripAdvisor 3/21/2012 Vote

4. The Breakfast each morning was lovely and the selection was quite good so no complaints there.

"A Gem in Boston " Read full review on TripAdvisor 12/28/2011 Vote

5. My one complaint about this hotel is that there was no coffee maker in the room.

"Back Bay Gem " Read full review on TripAdvisor 12/16/2011 Vote

6. But that being said, we really have no complaints.

"Great hotel " Read full review on TripAdvisor 12/1/2011 Vote

7. complaints: *This hotel advertise as umbrella provided in the room for complimentary use but there wasn't any in our room.

"Spacious Bathroom & Helpful Concierge " Read full review on TripAdvisor 11/15/2011 Vote

8. I've had small complaints at other hotels, but have never been upgraded like that.

"First class service in a great area of Boston " Read full review on TripAdvisor 8/26/2011 Vote

9. Only complaint is that I could hear noise from other rooms, so soundproofing was not that great, which is surprising given the care taken with everything else.

"Great location, helpful staff, attractive room " Read full review on TripAdvisor 8/25/2011 Vote

10. We had only one complaint, which was not the hotels fault, but we did find it very noisy during the night.

"Lovely hotel, very good service but noisy at night " Read full review on TripAdvisor 8/5/2011 Vote