Crowne Plaza Hotel South Beach - Z Ocean Hotel, Miami Beach, Rude

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Rank

30th

Out of 468

Crowne Plaza Hotel South Beach - Z Ocean Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1437 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 3 of 34
Average review rating: 4.26

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (150)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit high (2) annoy (8) avoid (5) bad (10) barely (1) bed bugs (1) big deal (2) broke (1) broken (7) bugs (1) complain (10) complaint (10) difficult (2) dirty (14) disappoint (13) disturbing (5) downside (4) expensive (9) filthy (2) hard (14) hate (2) horrible (3) inconvenient (2) issue (21) lack (3) loud (6) mess (2) mistake (4) negative (9) noise (15) noisy (4) overpriced (4) poor (9) pricey (5) problem (34) reluctantly (1) ridiculous (1) robbery (1) rude (6) shabby (2) shame (4) shock (2) slow (2) sophisticated (1) terrible (4) unacceptable (2) unfortunate (13) worst (3) would have liked (2) wrong (6)

Rude	Appears in 6 comments.

The following words were used in comments with Rude:
desk (3) hotel (2) service (2) staff (2)

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1. Your customer service overall is fantastic and your hotel is nothing less than amazing, but you should not be shy about getting rid of ignorant and rude staff members.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

2. The only drawback to the stay was an encounter with an arrogant and unbelievably rude concierge at the front desk.

"One of the Best Hotels in South Beach " Read full review on TripAdvisor 7/20/2009 Vote

3. AND the gentlement up front (different than the one I spoke with) was very rude and when I asked if I could take a look at a room he said NO.

"Good hotel, not good service... " Read full review on TripAdvisor 7/6/2009 Vote

4. Also when asking the girls at the front desk for information on jet ski rental places close by they were rude and acted as if I was bothering them.

"Great hotel BUT many hidden fees!!! " Read full review on TripAdvisor 6/15/2009 Vote

5. Victoria, front desk manager, was well trained to be rude, talk over people and provide no cust service.

"Does anyone care about customer service anymore " Read full review on TripAdvisor 11/4/2008 Vote

6. No atmosphere in the hotel at all,all staff except receptionist are very rude and stuck up, wont even say hello, got filthy looks.

"just dont bother!not worth it! " Read full review on TripAdvisor 9/16/2007 Vote