Crowne Plaza Hotel South Beach - Z Ocean Hotel, Miami Beach, Complaint

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Rank

30th

Out of 468

Crowne Plaza Hotel South Beach - Z Ocean Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1437 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 3 of 34
Average review rating: 4.26

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (13) , Travelocity (1) , TripAdvisor (150)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 15 comments.

The following words were used in comments with Complaint:
complaints (15) hotel (3) management (3) noise (2)

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1. Hotel staff was very helpful every time we had a complaint they responded immediately .

"Nice hotel if you have money to throw away!!! " Read full review on TripAdvisor 5/25/2010 Vote

2. I agree with the internet complaints as well.

"Excellent as always! " Read full review on TripAdvisor 5/20/2010 Vote

3. The pluses are whenever you had a complaint it was dealt with immediately and with apology.

"they almost got it right " Read full review on TripAdvisor 5/16/2010 Vote

4. The first stay was fabulous and we had absolutely no complaints, which is why we returned in November.

"Great location - but we won't be back " Read full review on TripAdvisor 2/20/2010 Vote

5. My only complaint was that the resturants on the property were closed.

"Loved it! " Read full review on TripAdvisor 12/10/2009 Vote

6. Not one complaint.

"WE GOT IT IN!!!! " Read full review on TripAdvisor 11/2/2009 Vote

7. My main complaint is that the crowne plaza website says there are restaurants on site, but when we got there, they were closed.

"Potential to be great, but not there quite yet. " Read full review on TripAdvisor 9/17/2009 Vote

8. That was my only complaint and no hotel is perfect.

"BEST PLACE I EVER STAYED IN SOUTH BEACH! WE CAN"T WAIT TO GO BACK! " Read full review on TripAdvisor 6/9/2009 Vote

9. Also you have to pay a resort fee on your first day which you cant use because check in is around the time is the beach chair company closes That was my only complaint.

"BEST PLACE I EVER STAYED IN SOUTH BEACH! WE CAN"T WAIT TO GO BACK! " Read full review on TripAdvisor 6/9/2009 Vote

10. Overall, the hotel was quiet but we really made noise with no complaints.

"Exceeded my expectations by far! " Read full review on TripAdvisor 4/16/2009 Vote