Hyatt Regency Waikiki Beach Resort and Spa, Honolulu, Unacceptable

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Rank

14th

Out of 165

Hyatt Regency Waikiki Beach Resort and Spa	Average Price: $291 Check Rates

Hotel Class:

2424 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 5 of 17
Average review rating: 4.12

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (472) , Travelocity (40) , TripAdvisor (771) , YahooTravel (36)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Unacceptable

Appears in 10 comments.

The following words were used in comments with Unacceptable:
bed (2) hotel (2) room (6) smoke (2)

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1. On one occasion when they came she didn't bring what we asked for and she told us it would be over an hour before she could come back because she was so busy, that's unacceptable.

"Overpriced and outdated but Incredible View " Read full review on TripAdvisor 3/9/2012 Vote

2. That was unacceptable, so I went to the Waikiki substation to file a complaint.

"Poor Service and Security " Read full review on TripAdvisor 8/10/2011 Vote

3. Totally unacceptable for a five star hotel to be handing out those rooms to anyone.

"Sort of OK - NOT a 5* Spa Resort " Read full review on TripAdvisor 1/13/2011 Vote

4. Services there are and attituate of personnel is totally unacceptable and I have never heard so many 'no' in a Hyatt.

"Really DID NOT like this Hotel " Read full review on TripAdvisor 1/7/2011 Vote

5. She then went on to explain that she would check the next day & was pretty sure she could get us a room with the same view w/a king sized bed & to have our luggage ready to go so that someone could move it while we were gone; this was only after her trying to get us to agree to check out of the room by 11am the next day & then not have another room until 4pm - this was unacceptable.

"Goldpassport desk not very helpful with accommodations :( " Read full review on TripAdvisor 9/8/2010 Vote

6. It still takes about 15 minutes to get in/out of the hotel, which is simply unacceptable.

"Don't come here for R&R; " Read full review on TripAdvisor 1/1/2010 Vote

7. I found this situation unacceptable.

"WARNING: You may not be able to get sleep here " Read full review on TripAdvisor 11/14/2009 Vote

8. I went to the room, which ended up having two beds, upon an cursory inspection I found numerous imperfections that were unacceptable even to the standard of Best Western.

"Worst Hotel Stay EVER- don't waste on your time " Read full review on TripAdvisor 8/21/2009 Vote

9. My frustrations were growing, and I informed the receptionist that this was unacceptable.

"Worst Hotel Stay EVER- don't waste on your time " Read full review on TripAdvisor 8/21/2009 Vote

10. Our first room was unacceptable due to a stale smoke odor (we had requested non smoking in advance).

"Had higher expectations for a Hyatt " Read full review on TripAdvisor 1/30/2004 Vote