Hyatt Regency Waikiki Beach Resort and Spa, Honolulu, Complaint

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Rank

14th

Out of 165

Hyatt Regency Waikiki Beach Resort and Spa	Average Price: $291 Check Rates

Hotel Class:

2424 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 5 of 17
Average review rating: 4.12

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (472) , Travelocity (40) , TripAdvisor (771) , YahooTravel (36)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 54 comments.

The following words were used in comments with Complaint:
area (4) beach (3) bed (2) comfortable (2) complaints (55) hotel (10) internet (3) lacking (3) location (5) night (3) noise (3) not (8) pool (6) rating (2) reservation (2) room (10) service (3) street (2) suite (2) view (2)

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1. After our first night, and complaints about service and the booking not being honoured, we were moved to another club room in the main tower with an ocean view which had apparently just become available.

"Not so great hotel " Read full review on TripAdvisor 5/14/2012 Vote

2. Housekeeping no complaints so that's great.

"Stunning Views from Well-Worn Rooms in Unbeatable Central Location " Read full review on TripAdvisor 3/21/2012 Vote

3. My only complaint about the room was the temperature.

"Professional and thorough service for our event " Read full review on TripAdvisor 3/13/2012 Vote

4. When we asked to speak to a manager the desk manager came to see what our complaint was about she did not quite understand what we were complaining about or did not want to understand us.

"A Holiday in Hawaii " Read full review on TripAdvisor 2/17/2012 Vote

5. We had absolutely no complaints during our stay in relation to the hotel or its location.

"Fantastic in every way. " Read full review on TripAdvisor 2/9/2012 Vote

6. I really don't have a complaint about the hotel itself, loved the location.

"What? No business office?? " Read full review on TripAdvisor 1/31/2012 Vote

7. For instance, I heard complaints about Westin having leaky roofs.

"The hotel isn't important when in Hawaii - right? If so, this is your place. " Read full review on TripAdvisor 12/2/2011 Vote

8. We had absolutely no complaints during our stay in relation to the hotel or its location.

"Fantastic in every regard " Read full review on TripAdvisor 11/9/2011 Vote

9. Another big complaint is parking.

"Not what i expected from hyatt " Read full review on TripAdvisor 11/8/2011 Vote

10. About my only complaint is that they replaced the Kona coffee packets with an arabica blend.

"Very attentive staff and quite clean. " Read full review on TripAdvisor 11/4/2011 Vote