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Rank
14th
Out of 165

Hyatt Regency Waikiki Beach Resort and Spa

Average Price: $291  
 
Hotel Class:
2424 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 5 of 17
Average review rating: 4.12
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (117) , MyTravelGuide (472) , Travelocity (40) , TripAdvisor (771) , YahooTravel (36)
SAFE TO BOOK ? (2/5 issues found)
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Complain
Appears in 61 comments. 
The following words were used in comments with Complain:
bathroom (5)   desk (4)   hotel (10)   housekeeping (4)   luggage (3)   management (5)   never (3)   night (7)   noise (6)   noisy (6)   not (18)   ocean (9)   park (3)   reception (3)   reviews (5)   room (28)   size (4)   small (4)   upgraded (4)   view (10)    
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1. We did complain and were given a much better room within a matter of hours but even though we explained that it was our honeymoon we weren't given anything in way of an apology.
"A Word Of Warning! " Read full review on TripAdvisor   5/22/2012 Vote      
2. It was also noisy - we complained about noise from above at around midnight one night.
"Not so great hotel " Read full review on TripAdvisor   5/14/2012 Vote      
3. After complaining, the room we were given did have an ocean view but was in the Ewa tower, not where the club is.
"Not so great hotel " Read full review on TripAdvisor   5/14/2012 Vote      
4. after some complaining about the noise they located our room to a quieter side - which happend to be right in front of waikiki beach.
"Great Location for couples - proposals / weddings " Read full review on TripAdvisor   5/11/2012 Vote      
5. We didn't have any noise issues, Kalakaua Ave is noisy all the time so it's not really fair to complain about that, it's part of the attraction anyway.
"Can't fault Hyatt " Read full review on TripAdvisor   4/16/2012 Vote      
6. Many have complained that this hotel is not ON the beach and while it isn't technically ON the sand.
"All you could ask for " Read full review on TripAdvisor   3/30/2012 Vote      
7. We did stay in the Diamondhead Tower and had an Ocean View room, so we didn't have the noise issues that some earlier reviewers complain about.
"Great service and friendly people " Read full review on TripAdvisor   2/22/2012 Vote      
8. When we asked to speak to a manager the desk manager came to see what our complaint was about she did not quite understand what we were complaining about or did not want to understand us.
"A Holiday in Hawaii " Read full review on TripAdvisor   2/17/2012 Vote      
9. The staff however, will act surprised when you complain as if it's the first time they have ever, ever heard of the problem.
"Loud Windows " Read full review on TripAdvisor   1/22/2012 Vote      
10. We also complained to Hyatt because they too confirmed our amenities but refuse to help us and cited it as a misundersanding and pointed their fingers to Expedia for misleading us.
"misleading reservation " Read full review on TripAdvisor   1/7/2012 Vote      
   
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