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Rank
14th
Out of 165

Hyatt Regency Waikiki Beach Resort and Spa

Average Price: $291  
 
Hotel Class:
2424 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 5 of 17
Average review rating: 4.12
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (117) , MyTravelGuide (472) , Travelocity (40) , TripAdvisor (771) , YahooTravel (36)
SAFE TO BOOK ? (2/5 issues found)
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Broken
Appears in 8 comments. 
The following words were used in comments with Broken:
bathroom (3)   coffee (2)   desk (2)   floor (3)   hot (2)   hotel (2)   maintenance (3)   never (2)   personable (2)   room (7)   small (3)   thermostat (2)   toilets (2)   tub (2)   valet (2)    
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1. There were 4 elevators for our tower and during our stay at least 1 or 2 were broken down for a few days.
"Hyatt Honeymoon " Read full review on TripAdvisor   3/25/2012 Vote      
2. Valet service left car lights on all night, reote control was broken, and front desk called room at midnight.
"A dump " Read full review on TripAdvisor   1/26/2012 Vote      
3. What can I expect if I'm staying on the Waikiki strip? What I didn't like was that there were only 2 small jacuzzis for such a large hotel? and one of them was broken.
"Coming back next month! " Read full review on Expedia   2/10/2010 Vote      
4. The second floor restroom was filthy, out of toilet paper and the stall door was broken.
"Disappointing for the price " Read full review on Travelocity   2/1/2010 Vote      
5. The staff was wonderful on all levels, from registration, housekeeping, valets, bellhops, maintenance ( the drapery wand had broken and the maintenance person was upstairs to fix it within minutes of reporting it).
"Wonderful 7 nights " Read full review on Travelocity   11/1/2008 Vote      
6. The thermostat in the room was broken, and there was a leak of some kind in the bathroom which made the floor wet.
Read full review on MyTravelGuide   1/27/2008 Vote      
7. Some things did come as a disappointment considering the price of our 5-star hotel rooms as follows: no complimentary coffee, continental breakfast, nor free local calls were provided (things I can get staying at a Super 8 Motel for one-fifth the cost); very small pool; periodically broken hot tubs; refrigerator was stocked with mini bar items leaving no room for personal contents; room key cards malfunctioned half of the time; room safe available but required a daily charge; part of hot tub area (which was already too small) was closed for a wedding at the inconvenience of hundreds of other guests; the thermostats didn't respond to temperature settings; water leaked from the toilet onto the bathroom floor (maintenance was notified but either never came or didn't fix the problem; never received a morning newspaper as advertised on their Web site.
"Enjoyable Visit " Read full review on YahooTravel   8/16/2007 Vote      
8. When we came back to the front desk at 3:00pm, they were finally gave us a "partial ocean view " room with a broken coffee machine, broken lamps, and no soap bathroom.
"Worse ever!!! " Read full review on Travelocity   7/1/2007 Vote      
   
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