5. This is not a park hyatt as I know them but another hotel recently added to the brand, the management team are keen to please but inexperienced, half the rooms look internally into the dreaded atrium and so are dark and noisy when the atrium is in use for an event, rooms need to be upgraded but are on the larger side (a plus), service is poor - rooms not serviced by 4pm etc, There are better options in Philly.