6. my husband and I had both worked hard to figure out the problem, and the front desk was strangely ignorant, using senseless explanations and eventually changing the story repeatedly----to finally get online I had to walk back up to the West Beach Inn, sit on their outside steps and log in!), short pool/hot tub hours, uninspired continental breakfast, some rooms dark with little character (I asked for a different room upon arrival since we had been put in a dark, narrow room with a terrible chemical/plastic smell and no airflow), and the list goes on.