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Rank
84th
Out of 517

The Horton Grand Hotel and Suites

Average Price: $227  
 
Hotel Class:
311 Island Avenue
San Diego, 92101 View map  
3-Star Hotel Rank: 42 of 101
Average review rating: 3.18
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (55) , TripAdvisor (163) , YahooTravel (27)
SAFE TO BOOK ? (1/5 issues found)
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Check in
Appears in 13 comments. 
100% wrote positive comments about check in
The following words were used in comments with Check in:
great (2)   helpful (2)   hotel (2)   slow (2)   valet (3)    
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1. Looks great on the outside, long lines at check in, a valet who does not care and service that is lackluster.
"GHASTLY DIRTY AND IN NEED OF RENOVATION " Read full review on TripAdvisor   8/14/2011 Vote      
2. Immediately upon check in, Shannon aclimated us to the city and helped get us going.
"Our eclectic family will return again and again to this one-of-a-kind quiet hotel in the CENTER of the gaslamp action! " Read full review on TripAdvisor   6/7/2010 Vote      
3. There are some things that a more discriminating traveler may find to be annoying like the shower being five and a half feet high, the slow elevators (its only a four story hotel so its not a big deal) and the check-in/check-out process is incredibly slow.
"Great Location " Read full review on TripAdvisor   7/7/2008 Vote      
4. Emma was kind enough to let me check in at 12:45PM instead of 3:00 PM and there is a great valet worker here named Sam :).
"Cozy hotel with a wonderful location " Read full review on TripAdvisor   4/29/2012 Vote      
5. At check in time, I was alone so I asked Julian if there would be a problem in retrieving all the luggage from the car at a later time, he asked me where is the guys Im supposed to be with and went on to say that he will be busy later so I should take them now.
"Cozy hotel with a wonderful location " Read full review on TripAdvisor   4/29/2012 Vote      
6. However, when I tried to inquire as to suggestions for where we could have lunch or otherwise pass a few hours until we could check in, I was pretty much ignored.
"Better than Average " Read full review on TripAdvisor   10/2/2011 Vote      
7. At check in the lady was short and brief with us.
"Excellent location but poor customer service " Read full review on TripAdvisor   6/22/2011 Vote      
8. Upon check in, once the elevator arrived at the third floor we were greeted by a glass enclosed scene of old-fashioned stuffed dummies that reminded me of Chucky of movie fame.
"Beware of the night desk clerk! " Read full review on TripAdvisor   9/2/2009 Vote      
9. Upon check-in, we waited for the hostess to get off her personal call to help us check in.
"Location is good..... and that's ALL! " Read full review on TripAdvisor   8/13/2009 Vote      
10. The evening started at 6:30 when we arrived to check in to the hotel and found that the Valet lot, the ONLY lot was FULL.
"Stay Clear-especially of you have a car to park " Read full review on TripAdvisor   1/1/2008 Vote      
   
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