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Rank
55th
Out of 517

Best Western Hacienda Hotel Old Town San Diego

Average Price: $176  
 
Hotel Class:
4041 Harney Street
San Diego, 92110 View map  
3-Star Hotel Rank: 25 of 101
Average review rating: 3.62
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (54) , MyTravelGuide (4) , Travelocity (4) , TripAdvisor (247) , YahooTravel (22)
SAFE TO BOOK ? (1/5 issues found)
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Service
Appears in 73 comments. 
76% wrote positive comments about service
The following words were used in comments with Service:
excellent (9)   free (6)   good (4)   great (8)   hotel (22)   internet (8)   lobby (4)   location (6)   need (5)    
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1. When all is said and done, it would not be fair to compare this to a major resort hotel as the rooms are not that, BUT, they are clean, well kept, and the staff and service IS as good and as professional and helpful as any major chain I have every stayed in and would return here in a second if I am ever in the area.
"A very nice stay!!! " Read full review on TripAdvisor   5/6/2012 Vote      
2. Service was EXCELLENT.
""Old Does Not Mean "OLD" !! " Read full review on TripAdvisor   4/23/2012 Vote      
3. ) The free breakfast was a surprise, but the buffet was just ok--the server did not give us the option listed on the voucher the first day, but we did ask for and got our choices the next 2 days (mistsakenly used the voucher dated for the the last day on the first day and went to the front desk to see if we could trade it for one with the correct date, got an eye roll and an 'are you kidding me' look from the girl at the desk--I was not impressed!) Shuttle service and drivers from and to the aiport were great and very inciteful.
"Great place, fun location & decor " Read full review on TripAdvisor   4/18/2012 Vote      
4. The service was great, especially from the bellboy who had to make several trips up an elevator with our tremendous amounts of luggage (and all with a smile!).
"Sensational spot in Old Town San Diego... " Read full review on TripAdvisor   1/12/2012 Vote      
5. The hotel is under pressure to deliver occupancy and revenue figures to the owner and they're cutting staff, services, cleaning and maintenance to prop up the bottom line as they give away rooms on the Internet.
"A sad decline in the property and service " Read full review on TripAdvisor   1/5/2012 Vote      
6. Guest services was very helpful as well.
"A Cozy Place in the Heart of Old Town " Read full review on TripAdvisor   1/5/2012 Vote      
7. The complimentary shuttle service was extremely helpful for some in our party who could not walk as far as the trolley station.
"Charming property right in Old Town " Read full review on TripAdvisor   12/29/2011 Vote      
8. The hotel was overall okay, with very nice old style of buildings, good cleaning services, friendly staff and other onsite services like free printing, computer and Internet.
"Very nice old style buildings, but improvements needed " Read full review on TripAdvisor   12/28/2011 Vote      
9. I was very pleased with the service at the hotel.
"Amazing hotel in the perfect location " Read full review on TripAdvisor   9/22/2011 Vote      
10. We didn't really ask much of the staff, but what service we had was helpful and polite.
"Good value, useful if no car " Read full review on TripAdvisor   9/19/2011 Vote      
   
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