Best Western Hacienda Hotel Old Town San Diego, San Diego, Housekeeping

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OpinionWell
Rank

55th

Out of 517

Best Western Hacienda Hotel Old Town San Diego	Average Price: $176 Check Rates

Hotel Class:

4041 Harney Street

San Diego, 92110 View map

3-Star Hotel Rank: 25 of 101
Average review rating: 3.62

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (54) , MyTravelGuide (4) , Travelocity (4) , TripAdvisor (247) , YahooTravel (22)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Housekeeping

Appears in 10 comments.

100% wrote positive comments about housekeeping

The following words were used in comments with Housekeeping:
clean (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Day 3- cards deactivated again, housekeeping brought one clean washcloth for four people in a suite and did not refill the coffee or sugar even when asked.

"Bad Service Experience " Read full review on TripAdvisor 11/16/2011 Vote

2. No concerns with housekeeping, they did a great job.

"Great location in Old Town, fabulous room, "Just OK" customer service " Read full review on TripAdvisor 7/28/2011 Vote

3. Transport this to another location, fix the bathroom and get better housekeeping, and I would possibly go back.

"Noisy, noisy, noisy - but beautiful property " Read full review on TripAdvisor 4/20/2009 Vote

4. The rooms were clean, and housekeeping did a decent job.

"Just right for us! " Read full review on TripAdvisor 4/1/2008 Vote

5. In all of my stays at the Hacienda, the housekeeping staff have always been excellent.

"Hacienda keeps me coming back " Read full review on TripAdvisor 7/29/2007 Vote

6. My parents room when they checked in was missing it's cushions covers and we had to call housekeeping.

"Great Location Horrible Service " Read full review on TripAdvisor 4/3/2012 Vote

7. I contacted the hotel and was transferred to housekeeping, where I left a message and a number for a return call.

"Great Location Horrible Service " Read full review on TripAdvisor 4/3/2012 Vote

8. Housekeeping staff has shrunk as well and on my last two stays I did not see even one of the housekeeping managers I had grown to know.

"A sad decline in the property and service " Read full review on TripAdvisor 1/5/2012 Vote

9. We found mouse feces in the sofa fold out bed and when housekeeping and maintenance were advised, they stated they had never seen that before.

"Bad Service Experience " Read full review on TripAdvisor 11/16/2011 Vote

10. Housekeeping was not good though: by 4 pm on our second day we had to go find someone to beg some clean towels and TP off of, and they were not that busy.

"Noisy, noisy, noisy - but beautiful property " Read full review on TripAdvisor 4/20/2009 Vote