Hyatt San Antonio, San Antonio, Service

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Rank

5th

Out of 504

Hyatt San Antonio	Average Price: $343 Check Rates

Hotel Class:

9800 Hyatt Resort Drive

San Antonio, 78251 View map

4-Star Hotel Rank: 4 of 32
Average review rating: 4.15

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (35) , MyTravelGuide (128) , Travelocity (9) , TripAdvisor (391) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (37) balcony (39) bar (41) bathroom (27) beach (56) bed (39) bill (14) breakfast (91) charge (15) check in (32) check out (13) complimentary (12) concierge (11) cost (23) deal (17) decor (12) dinner (45) downtown (26) fee (22) food (149) front desk (48) hot tub (18) hotel (391) housekeeping (22) landscape (20) lobby (45) location (46) lunch (21) manager (29) massage (19) money (27) parking (20) patio (12) pool (346) price (64) rate (33) recommend (50) restaurant (112) room (476) room service (25) service (147) spa (150) staff (191) street (10) suite (57) towel (26) valet (12) value (15) view (19) walk (36)

Service

Appears in 147 comments.

89% wrote positive comments about service

The following words were used in comments with Service:
excellent (16) exceptional (10) families (8) food (18) friendly (14) good (25) great (26) hotel (26) lazy (7) luggage (9) nice (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It was a busy weekend but the resort was well staffed and service was very friendly yet very professional.

"Great family resort! " Read full review on TripAdvisor 5/10/2012 Vote

2. At every touch point, the service was terrific.

"Great service in a family friendly resort " Read full review on TripAdvisor 5/10/2012 Vote

3. The service is AMAZING.

"Always awesome " Read full review on TripAdvisor 5/1/2012 Vote

4. The staff are wonderful, probably some of the best service and courteousness of any we've experienced.

"Fantastic family getaway " Read full review on TripAdvisor 4/26/2012 Vote

5. The food and service were excellent.

"Reunion heaven " Read full review on TripAdvisor 4/23/2012 Vote

6. The meals served by the hotel for the conference were good, and the service staff was very nice as well.

"Friendly Staff, Nice Resort " Read full review on TripAdvisor 4/4/2012 Vote

7. All around, the customer service ranged from good to excellent.

"Excellent (Could Use Some Work Though)! " Read full review on TripAdvisor 4/2/2012 Vote

8. Staff obviously goes through customer service training and the results are great.

"Customer service! " Read full review on TripAdvisor 3/31/2012 Vote

9. The service was exceptional.

"Beautiful resort Great for kids !!!!!Great for adults !!!!! " Read full review on TripAdvisor 3/12/2012 Vote

10. Service was pretty good and friendly.

"Pretty Good Resort " Read full review on TripAdvisor 2/7/2012 Vote