Ritz Philadelphia, Philadelphia, Service

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OpinionWell
Rank

18th

Out of 177

Ritz Philadelphia	Average Price: $422 Check Rates

Hotel Class:

10 Avenue of the Arts

Philadelphia, 19107 View map

5-Star Hotel Rank: 3 of 11
Average review rating: 3.77

OpinionWell Value Index: 2

Traveler reviews analyzed: Travelocity (3) , TripAdvisor (290) , YahooTravel (20)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (19) bar (71) bath (19) bathroom (67) bathtub (9) bed (40) breakfast (59) charge (8) check in (43) check out (8) closet (7) complimentary (6) concierge (24) cost (13) decor (12) dinner (26) downtown (10) food (67) front desk (51) gym (16) hotel (380) housekeeping (15) lobby (135) location (117) lunch (15) manager (11) massage (9) money (11) parking (16) pillow (11) pool (7) price (32) rate (36) recommend (28) restaurant (79) room (446) room service (24) service (127) shower (41) spa (26) staff (142) street (38) suite (33) towel (8) tub (20) valet (22) valet parking (6) view (67) walk (25) wireless (11)

Service

Appears in 127 comments.

85% wrote positive comments about service

The following words were used in comments with Service:
clean (6) concierge (6) excellent (15) expectation (7) food (16) friendly (11) good (15) great (17) guest (5) helpful (6) hotel (25) lobby (10) location (6) nice (8) outstanding (8) rating (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The overall service was amazing - from the personalized check in, to the excellent bell boy service from Jimmy - who was cheerful and helpful always and most surprisingly a hotel painter/ handyman who we met in the lift - who asked us how our stay was going.

"Amazing Service " Read full review on TripAdvisor 5/17/2012 Vote

2. The service was really friendly and overall good.

"Nice Property in Center City " Read full review on TripAdvisor 5/3/2012 Vote

3. We found the service to be outstanding - many of the employees worked to know our names and remember our children.

"The best Philadelphia can offer " Read full review on TripAdvisor 4/26/2012 Vote

4. Even the valet service to get your car was run efficiently.

"The catering was excellent " Read full review on TripAdvisor 4/23/2012 Vote

5. The outstanding service at the Ritz is very noticeable.

"Very Nice Property, Great Service " Read full review on TripAdvisor 4/13/2012 Vote

6. The food and service was excellent and the rooms were small but clean and well appointed.

"Nice Place " Read full review on TripAdvisor 3/29/2012 Vote

7. We found service to be inconsistent - sometimes very attentive, but sometimes not.

"Spectacular lobby and great location " Read full review on TripAdvisor 2/27/2012 Vote

8. Service was impeccable as per usual.

"Very nice experience, agree that some upgrades are needed " Read full review on TripAdvisor 2/15/2012 Vote

9. It met my expectations for a Tier 2 Ritz property - basically, a really nice Marriott with the Ritz service level.

"Very nice experience, agree that some upgrades are needed " Read full review on TripAdvisor 2/15/2012 Vote

10. The service was exceptional.

"NOTHING BEATS A RITZ " Read full review on TripAdvisor 2/5/2012 Vote