Ritz Philadelphia, Philadelphia, Front Desk

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Rank

18th

Out of 177

Ritz Philadelphia	Average Price: $422 Check Rates

Hotel Class:

10 Avenue of the Arts

Philadelphia, 19107 View map

5-Star Hotel Rank: 3 of 11
Average review rating: 3.77

OpinionWell Value Index: 2

Traveler reviews analyzed: Travelocity (3) , TripAdvisor (290) , YahooTravel (20)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (19) bar (71) bath (19) bathroom (67) bathtub (9) bed (40) breakfast (59) charge (8) check in (43) check out (8) closet (7) complimentary (6) concierge (24) cost (13) decor (12) dinner (26) downtown (10) food (67) front desk (51) gym (16) hotel (380) housekeeping (15) lobby (135) location (117) lunch (15) manager (11) massage (9) money (11) parking (16) pillow (11) pool (7) price (32) rate (36) recommend (28) restaurant (79) room (446) room service (24) service (127) shower (41) spa (26) staff (142) street (38) suite (33) towel (8) tub (20) valet (22) valet parking (6) view (67) walk (25) wireless (11)

Front desk

Appears in 51 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (4) hotel (10) housekeeping (3) management (3) night (3)

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1. There were five of us and our front desk guy was happy to bring up a roll away and set it up in one of the rooms.

"It is the little things . . . " Read full review on TripAdvisor 4/14/2012 Vote

2. It, however, was the people that were working, from the extremely attentive, very young man working the front desk, to the simply stunning hostess that asked several times, without ever bothering, if we needed anything or any help with our evening plans.

"It is the little things . . . " Read full review on TripAdvisor 4/14/2012 Vote

3. The staff showed my uncle and aunt an incredible amount of love - the front desk even sent up champagne.

"Thank you. " Read full review on TripAdvisor 11/15/2011 Vote

4. I called the front desk and the guy at the desk was flustered and got quiet.

"Disappointing Experience " Read full review on TripAdvisor 10/14/2011 Vote

5. Front desk were helpful and check in was a jiffy.

"Good Ritz, Great Location " Read full review on TripAdvisor 6/25/2011 Vote

6. The front desk greeted you by your name when you walked by which was a nice touch but it would've been nicer had they fixed the smoking problem instead.

"Helpful on the surface but not when you needed it " Read full review on TripAdvisor 6/3/2010 Vote

7. The entire weekend, the hotel staff was extremely friendly - everyone from the front desk staff to the bellboys to the housekeeping service.

"Wonderful Service " Read full review on TripAdvisor 3/26/2010 Vote

8. When I was checked in, the front desk was lovely and gave us a room on the 16th floor with a view of the city.

"Good, but not great " Read full review on TripAdvisor 12/1/2009 Vote

9. From the Valet attendant through front desk (Robert) to our Bell Hop Sebastian, who were all fantastic and professional throughout.

"Birthday Treat " Read full review on TripAdvisor 8/25/2009 Vote

10. From the door men, who were wonderful- to Kylie at the front desk, and our new friend Susan who made us so welcome in the lobby while we were waiting for my nephew to arrive.

"Loved every minute of our stay " Read full review on TripAdvisor 7/9/2009 Vote