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Rank
18th
Out of 177

Ritz Philadelphia

Average Price: $422  
 
Hotel Class:
10 Avenue of the Arts
Philadelphia, 19107 View map  
5-Star Hotel Rank: 3 of 11
Average review rating: 3.77
OpinionWell Value Index: 2
Traveler reviews analyzed: YahooTravel (20) , Travelocity (3) , TripAdvisor (290)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 11 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. The manager was a nice guy, but the situation there was out of control.
"Still Ticked Off " Read full review on TripAdvisor   8/14/2011 Vote      
2. Kudos to the rapid response of the housekeeping manager.
"Dirty room and poor service " Read full review on TripAdvisor   5/17/2010 Vote      
3. Not the case with this property; the front desk staff were rude and unfriendly, requiring me at one point to request a manager (who, I will add, was very professional and polite).
"Disappointing Hotel Accommodations & Staff " Read full review on TripAdvisor   10/11/2011 Vote      
4. This was rectified quickly by the manager.
"A Series of Disappointments " Read full review on TripAdvisor   8/25/2011 Vote      
5. After dropping a couple of barbed comments in the lobby, the manager came out to talk to me.
"Still Ticked Off " Read full review on TripAdvisor   8/14/2011 Vote      
6. When I spoke to the front desk manager about how small the room was he responded by saying we were 'upgraded' from a 'deluxe' room to a 'superior' room.
"Great hotel but rooms are small " Read full review on TripAdvisor   8/3/2011 Vote      
7. I was so impressed with the food, service, and the outstanding conciere, I had to speak with the manager before leaving- even though we'd only stayed one night.
"We had fun; made a good memory for my 87 year old mom! " Read full review on TripAdvisor   8/1/2011 Vote      
8. I called the desk and spoke to the Office Manager.
"Dirty room and poor service " Read full review on TripAdvisor   5/17/2010 Vote      
9. A housekeeping manager ,,Mr.
"Dirty room and poor service " Read full review on TripAdvisor   5/17/2010 Vote      
10. Second, I ordered the mini burgers in the lounge and they were served rare, when I pointed this out to the waitress, she sent the manager over who told me it's standard to serve burgers rare, yeah right.
"The Place to Stay in Philly! Great Service! " Read full review on TripAdvisor   12/23/2008 Vote      
   
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