Portofino Orlando, Orlando, Service

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OpinionWell
Rank

70th

Out of 543

Portofino Orlando	Average Price: $356 Check Rates

Hotel Class:

5601 Universal Boulevard

Orlando, 32819 View map

4-Star Hotel Rank: 28 of 59
Average review rating: 4.13

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (11) , Expedia (39) , Travelocity (22) , TripAdvisor (1217) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (74) balcony (144) bar (145) bathroom (283) beach (194) bed (157) bill (40) breakfast (281) charge (124) check in (201) check out (56) complimentary (52) concierge (83) cost (121) deal (61) dinner (157) fee (54) food (450) front desk (190) gym (39) hotel (2418) housekeeping (79) lobby (122) location (170) lunch (81) manager (71) money (112) parking (194) pillow (48) pool (958) price (204) rate (92) recommend (159) restaurant (420) room (2311) room service (71) service (552) shower (107) shuttle (98) spa (91) staff (587) suite (90) to park (52) towel (90) tub (45) valet (55) value (74) view (246) walk (406) wireless (59)

Service

Appears in 552 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
attentive (21) beauty (28) clean (22) customer (35) drink (18) excellent (46) food (79) friendly (22) good (62) great (85) guest (20) hotel (121) nice (40) night (31) slow (18) staff (36)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I spent more than $300 per day to get only as good a service as you can get at any Extended Stay/Embassy Suites which you can usually stay at for less than $150.

"Not worth the money " Read full review on TripAdvisor 5/16/2012 Vote

2. I ate in all the restaurants and food and service were outstanding.

"Forgot how great the service and employees are at Portofino " Read full review on TripAdvisor 5/12/2012 Vote

3. The setting is beautiful, and the service was unbelievable, every single employee that we encountered was so helpful.

"Unbelievable!! " Read full review on TripAdvisor 5/8/2012 Vote

4. The service especially the valet was terrific.

"Fabulous Location Great Service " Read full review on TripAdvisor 5/3/2012 Vote

5. The Villa Pool is excellent and the Pool service is very good.

"Fabulous resort hotel for Universal parks " Read full review on TripAdvisor 4/23/2012 Vote

6. great service i only stayed one night since it was my son's class trip so i could not enjoy it the way i wished i could but for the little time i was there i could say it was nice the room was very pretty with a garden view it was very clean you could listen to the tv from the bathroom since they had built in speaker to the bathroom the beds where super comfortible when you stay there your room key serves as a quick pass to the rides at universal and island so that is great the restaurant pricey but great italiam food the parking 15 for self parking not bad i loved it but i didnt enjoy it the way i wished i could of i recommend it.

"beautiful italian place " Read full review on TripAdvisor 4/21/2012 Vote

7. Staff very friendly and professional - reminded me of the service you get at the Four Seasons.

"Great location " Read full review on TripAdvisor 4/21/2012 Vote

8. We ate at the restaurant poolside which was very good and our service was great.

"Disappointed " Read full review on TripAdvisor 4/14/2012 Vote

9. We set up service with Mears taxi for 5am (who by the way was prompt and had car seats).

"Disappointed " Read full review on TripAdvisor 4/14/2012 Vote

10. This hotel is approximately $500 a night and for that kind of money, I think the service should be exceptional.

"Very disappointed in staff and stay " Read full review on TripAdvisor 4/12/2012 Vote