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Rank
70th
Out of 543

Portofino Orlando

Average Price: $356  
 
Hotel Class:
5601 Universal Boulevard
Orlando, 32819 View map  
4-Star Hotel Rank: 28 of 59
Average review rating: 4.13
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (11) , Expedia (39) , Travelocity (22) , TripAdvisor (1217) , YahooTravel (54)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 190 comments. 
68% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (11)   helpful (16)   hotel (19)   housekeeping (9)   management (13)   nice (8)   problem (8)    
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1. The staff at the front desk could care less and I witnessed them smirking and rolling their eyes at a complaint the guest in front of me in line had earlier that morning.
"Disappointed " Read full review on TripAdvisor   4/14/2012 Vote      
2. About 5 minutes later someone came to front desk and asked if they could help us.
"Disappointed " Read full review on TripAdvisor   4/14/2012 Vote      
3. We have had some bad service lately so I was happy to find such nice people to interact with at the front desk, pool, store, restaurant or wherever we went in the hotel.
"A haven in a world of crowded themeparks! " Read full review on TripAdvisor   3/27/2012 Vote      
4. Front desk staff were friendly and approachable, and the food was good.
"Wonderful experience start to finish " Read full review on TripAdvisor   3/20/2012 Vote      
5. The front desk staff was incredibly helpful in setting things up for us eventhough we arrived quite early in the day.
"Gorgeous hotel with wonderful staff " Read full review on TripAdvisor   2/26/2012 Vote      
6. It's a good thing I called to the front desk because if we had used wifi in the room, this would have cost us an additional $40 per day (plus tax).
"Great access to parks but they sure nickle and dime you on everything... " Read full review on TripAdvisor   2/12/2012 Vote      
7. Bethany at the front desk handled everything with class and efficiency.
"Updated review..Better experience after initial struggle... " Read full review on TripAdvisor   2/10/2012 Vote      
8. - Service: I thought the front desk was superb and extremely nice.
"Enjoyed our stay during Xmas " Read full review on TripAdvisor   2/7/2012 Vote      
9. But still the front desk was very competent and cheerful, and it made a good initial impression.
"Enjoyed our stay during Xmas " Read full review on TripAdvisor   2/7/2012 Vote      
10. Front desk was wonderful as always, check in smooth and swift.
"Not up to par " Read full review on TripAdvisor   1/23/2012 Vote      
   
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