w Hotel New Orleans, New Orleans, Front Desk

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Rank

38th

Out of 427

w Hotel New Orleans	Average Price: $257 Check Rates

Hotel Class:

333 Poydras Street

New Orleans, 70130 View map

4-Star Hotel Rank: 16 of 37
Average review rating: 3.56

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (28) , MyTravelGuide (65) , Travelocity (2) , TripAdvisor (606) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (29) bar (150) bath (26) bathroom (164) bed (126) bill (31) breakfast (65) cabana (14) charge (37) check in (107) check out (15) complimentary (29) concierge (111) cost (21) deal (28) decor (40) dinner (47) downtown (15) food (91) front desk (150) gym (41) hotel (1068) housekeeping (53) lobby (137) location (247) manager (51) mini-bar (16) money (37) parking (33) pillow (23) pool (126) price (54) rate (55) recommend (63) restaurant (158) room (1079) room service (58) service (293) sheets (17) shower (65) staff (386) street (151) suite (50) towel (38) tub (23) valet (50) value (21) view (62) walk (114) wireless (35)

Front desk

Appears in 150 comments.

68% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (13) great (14) helpful (22) hotel (15) lobby (6) management (9) new (9) rude (12) service (16) staff (47) valet (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk is efficient and quickly checks you in.

"My Home Away From Home In New Orleans " Read full review on TripAdvisor 5/11/2012 Vote

2. The front desk staff is friendly.

"Repeat Guest at the W New Orleans " Read full review on TripAdvisor 4/27/2012 Vote

3. Whenever I went downstairs to ask questions, there would be a line of people standing at the front desk but maybe only 1-2 people available to help.

"a disappointing W experience " Read full review on TripAdvisor 4/24/2012 Vote

4. Amazing front desk staff, customer service and rooms.

"Love Love and Love. Did I say Love? " Read full review on TripAdvisor 4/13/2012 Vote

5. Went to front desk and asked for it to be cleaned.

"Painful Start, Hopes Were High " Read full review on TripAdvisor 4/9/2012 Vote

6. Went to front desk again and requested to be cleaned.

"Painful Start, Hopes Were High " Read full review on TripAdvisor 4/9/2012 Vote

7. Everyone at the front desk was very helpful and the manager took time to help us straighten out a couple of booking issues with our room.

"NOLA Motorsports and NO Hornets game " Read full review on TripAdvisor 3/29/2012 Vote

8. Also, they provide complimentary water bottles and snacks near the front desk, which is very nice.

"Very Disappointing - Not up to "W Standards" " Read full review on TripAdvisor 3/23/2012 Vote

9. We found that the staff from the valet attendants, bellboys, front desk, and restaurant staff were outstanding in every way.

"Wonderful staff " Read full review on TripAdvisor 2/8/2012 Vote

10. The staff was uniformly fantastic from the front desk to housekeeping to bellmen.

"Weekend get away " Read full review on TripAdvisor 2/1/2012 Vote