Astor Crowne Plaza - French Quarter, New Orleans, Front Desk

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Rank

25th

Out of 427

Astor Crowne Plaza - French Quarter	Average Price: $242 Check Rates

Hotel Class:

739 Canal Street at Bourbon

New Orleans, 70130 View map

4-Star Hotel Rank: 11 of 37
Average review rating: 3.79

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (129) , MyTravelGuide (148) , TripAdvisor (692) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (37) balcony (25) bar (88) bathroom (89) bed (134) bill (24) breakfast (114) charge (42) check in (98) check out (31) checkout (17) complimentary (19) concierge (72) cost (28) deal (30) dinner (28) fee (20) food (107) front desk (165) hotel (1419) housekeeping (57) lobby (136) location (558) manager (63) money (40) parking (158) pillow (39) pool (93) price (92) rate (47) recommend (89) restaurant (187) room (1224) room service (63) service (225) sheets (13) shower (62) shuttle (50) staff (437) street (468) suite (30) to park (18) towel (38) valet (166) valet parking (63) value (27) view (84) walk (118) water pressure (25) wireless (40)

Front desk

Appears in 165 comments.

69% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (14) great (7) helpful (22) hotel (29) housekeeping (7) need (10) new (12) nice (11) secure (7) service (12) staff (50) valet (15)

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1. The staff with the exception of Brittany at the front desk (mid shift) were very nice and helpful.

"BEWARE OF BRITTANY @ Front Desk!!! Everything else was ok " Read full review on TripAdvisor 5/21/2012 Vote

2. The front desk attendants were helpful, but seemed overworked.

"Good location, pleasant hotel " Read full review on TripAdvisor 5/8/2012 Vote

3. Over all the staff at the hotel was nice (expect for the front desk staff.

"Nice hotel & location " Read full review on TripAdvisor 5/3/2012 Vote

4. We called the front desk and they said it would be taken care of.

"Not what I was expecting " Read full review on TripAdvisor 4/27/2012 Vote

5. The front desk staff were extremely helpful, we checked in very late in the evening after a long flight, only to find that there were only king rooms left when we had booked a double room and a single room.

"Not what I expected. " Read full review on TripAdvisor 4/1/2012 Vote

6. The next morning I called the front desk and spoke with Duana (I hope this is how you spell her name) and advised that it was our first time in New Orleans and asked if there was a room with a view that we could switch to.

"Duana the magnificent " Read full review on TripAdvisor 3/18/2012 Vote

7. Friendly front desk staff were helpful and quickly got us to our room.

"Great location, friendly staff " Read full review on TripAdvisor 2/28/2012 Vote

8. It wasn't the fee, but more the front desk attendant's unwillingness to help that's caused me to cross another brand off the InterContinental Hotels Group.

"Nice hotel, great location, bait and switch valet parking " Read full review on TripAdvisor 2/23/2012 Vote

9. Not only was the hotel great but I was thoroughly impressed by a couple of ladies at the front desk.

"Amazing Customer Service " Read full review on TripAdvisor 2/21/2012 Vote

10. hotel was nice and clean , front desk very friendly , room pretty clean , bell hops very helpful ,restaurant well now where do i start , breakfast walked in no sign saying wait to be seated no one around , fine proceeded to find a table , found one went to sit down , across the room a waiter yelled dont just sit down go back to the entrance and wait to be seated , we were stunned to be yelled at in front of the other guest so we proceeded to the entrance when the same man walked by and said in a rude tone this is not a seat yourself restaurant .

"unbelievable waiter ! " Read full review on TripAdvisor 2/9/2012 Vote